Customer Service AgentGoodr • Los Angeles, California, United States
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Customer Service Agent
Goodr • Los Angeles, California, United States
job_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
- serp_jobs.job_card.part_time
job_description.job_card.job_descriptionREMOTE WORKING : After your in-person training at our office in Inglewood, you’ll be able to work from your own crib. Manage customer service emails for our consumers, processing warranty requests, and reshipping orders lost in the postal service abyss Resolve customer support tickets efficiently and accurately in Zendesk Deliver a consistent, on-brand customer experience across every interaction Autonomously complete routine inquiries and customer focused communications Jump in during peak season, team absences, or high-volume days to maintain customer support coverage Help prevent backlog by staying proactive and responsive to incoming inquiries Actively read Slack and gather information independently This role is in the Customer Service team and will report directly to the Director of Customer Service Perform other related duties as assigned May or may not have a degree...we don’t care (bonus points for Basset Hound Science or Dinosaur Law) Asks a lot of questions 2+ years of email customer service experience Ability to work weekends and evenings is required Must reside in Los Angeles, California Proficiency on a Mac Solid organizational skills including attention to detail and multitasking skills Mad bonus if you’ve got previous experience with Zendesk, NetSuite, and / or Shopify Ability to be resourceful and proactive when issues arise Creative, iterative, and constantly test your ability to provide the best customer service possible Loves getting and giving feedback Must have a good attitude and not afraid to ask questions Is into personal growth Thinks Fun is being great (not partying) This is a seasonal, part-time position Start date : June 2025 End date : September 2025 Paycheck....obviously. Hourly range : $20 / hr The ability to learn and grow as a person Free sunglasses Application Fill out a form with basic questions 30 minute introductory meeting with hiring manager 30 minute interview with manager Offer! Review goodr's Applicant Privacy Policy . By submitting an application to goodr, you are confirming that you have read the Applicant Privacy Policy and agree to its terms. (Because nothing says “fun” like reading legal documents!) Resume Cover letter showing your personality. Seriously. No boring corporate speak allowed. Links to projects or groups you’re involved with (if you have them) A drawing of an octopus fighting a pirate (not joking) We accept submissions using accessibility tools.
ABOUT GOODR
We create and sell active eyewear for anyone. No Slip. No Bounce. All Polarized. All Fun. Interested in joining our team? Keep reading.
OUR VALUES : We have two core values : Fun & Authenticity.
- FUN = Being sh
- tty isn’t fun. Agreed? Taking pride in your work, finding joy in being GREAT, and celebrating wins… and losses. Now, that’s fun!
- AUTHENTICITY = Focusing on being authentic over being liked. (Next-level guru stuff. Count it.)
Fun Fact : We do not allow email to be sent internally. Carrier pigeons only. JK, we use Slack.
AUTONOMY : We practice autonomy, empowerment, and accountability so that every team member can be in control of their own life.
ABOUT THE ROLE
Do you love spreading children's joy to people all over the world in the form of sunglasses?! Do you like connecting with humans? Do you love nothing more than to put a smile on a previously sourpuss face? Do you spend your sleepless nights thinking of all the different ways you can make people happy? Do you love finding ways to kill people with kindness? Does the phrase "problem solving" spark a borderline insane passion in your soul? If any of this resonates, then this is the job for you! At goodr we specialize in having fun and slinging sunnies. Maintaining the highest level of customer service for our customers is our top priority, so we’re looking for people interested in our seasonal Customer Service Agent position.
NOTE : This is a part-time, seasonal remote position. You will work approximately 20 hours every week spread out among evenings and weekends according to business needs. Your onboarding will take place in-person at our office in Inglewood.
RESPONSIBILITIES
ABOUT THE IDEAL CANDIDATE
WHAT YOU GET
NEXT STEPS
Here's what we expect the hiring process for this role to be, should all go well with your candidacy. We aim for this entire process to take no more than four weeks to complete and you'd be expected to start on a specific date.
TO GET THE PROCESS STARTED, REVIEW & SUBMIT THE FOLLOWING :
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