NOC Technician II (Ciena) Network Operations- Allen Texas

Preferred Locations : Port Clinton OH / Columbus OH / Allen TX

The NOC Technician II is a mid-level (Tier 2) Network Operation Center technician responsible for the provisioning troubleshooting and repair of the Omni Fiber Network and its customer services. The position requires diagnostic ability of routing switching and virtual circuit transport above and beyond simple procedural-based troubleshooting scripts. This position focuses primarily on the operations and provisioning of routing and switching access and PON network elements for commercial ethernet virtual circuits (MPLS EVC / ELINE / ELAN) and broadband subscribers (FTTH). This is not a Transport / ROADM / Optical-focused role.

Responsibilities

40% Monitoring troubleshooting repair and documentation of network incidents and escalations from lower tiers of support

30% Provisioning / deprovisioning of network elements and customer circuit services

10% Maintenance of the operational network including monitoring and controlling work of other teams / vendors during maintenance windows

10% Develop structured procedures for Tier 1 triage and repair of repetitive network issues

10% Other technical work as directed

Hours On-Call Travel

Standard office hours are in available shifts (Standard-Shift 8x5 M-F 8AM to 5PM Eastern Weekday Swing-Shift 8x5 M-F 2PM-11PM Eastern Weekend-Shift 4x10 Fri-Mon 9AM-8PM Eastern Weekday Maintenance Shift 4x10 M-Th 10PM to 9AM). Rotating on-call support for escalations off-hours. Occasional light travel (1-2 days) for in-person team meetings or field maintenance experience.

Experience Required

• Minimum 2 years of most recent experience in a service provider network operations center (NOC) directly troubleshooting and repairing network elements in a Tier 2 or equivalent role

Fiber PON / DSL or Cable broadband NOC experience is required

Skills Required

BGP IPv6 MPLS and VPNs NAT / CG-NAT BGP ISIS-SR / OSPF-TE Service Provider Switching (QinQ L2VPN / EVC) Tunnel protocols (L2TP / IPSec / GRE) H-QoS for Triple-Play

Fluency in English is required (fluency in any 2nd language desired)

Knowledge of TCP / IP and the common applications of the Internet (DNS DHCP HTTP etc.)

Preferred Skills

Ciena CE-A / CE-P and / or CRS-A / CRS-P / CRS-C

Required Experience :

IC

Key Skills

Routing Protocols,Network Support,Tcp / IP,LAN,Computer Networking,Windows,WAN,TCP,Ethernet,Cisco Routers,Juniper,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1