IT Help Desk-Mel Trotter

IT Help Desk

At Davenport University, we know what it takes to be successful. With over 150 years of providing quality education under our belts, thousands of Davenport graduates are making an impact on the world with the knowledge and skills they learned here. Our team of faculty and staff collaborate to make this possible. Joining DU means growing and advancing your own career, while making a lasting impact on our students, colleagues and the communities in which we serve. Would you like to be part of our success? It all starts here!

Work Location : Grand Rapids - Lettinga Campus

Department : Career Services & Exp Learning

Position Pay Range : $10.00 - 14.00, Hourly

Target Hiring Range : Actual pay offered will be commensurate with candidate qualifications and experience, the type of role, pay equity and available funding.

Summary :

This position will act as level one Help Desk Support for approximately 75 users under the supervision of the Director of IT. These responsibilities are performed in an ethical manner consistent with the University's mission, vision, and values which include diversity, equity and inclusion.

Responsibilities :

Acts as level one help desk support for approximately 120 users. Provide excellent customer service in person, over the phone, and via email. May work with (or have access to) HIPAA privacy classified information. Reads, classifies, responds to, incoming Helpdesk Requests Remotely connects to end user's PC to fix problems and desk side support. Keep track of PC parts that are being deployed in our inventory database. Potential for have additional project and research tasks as interest, ability, and time allow. Work in and troubleshooting Windows 11 OS. Windows Server, Linux, MacOS, iOS, and Android a plus. Work in and troubleshoot Microsoft M365 productivity tools (Word, Excel, Power Point, Outlook, Teams). Remotely install and configure software. Repair, replace, and order service for hardware related issues on laptops, desktops, and IoT devices. Evaluate new hardware for mission use.

Qualifications :

High School Diploma or GED equivalent Must be enrolled in a minimum of 6 credit hours and meeting the standards of academic progress. Must be Federal Work Study Eligible A positive attitude that is ready to learn and contribute to the success of the IT team. Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment, spirit of cooperation and positive reactions to change and conflict resolution. Demonstrated excellent interpersonal, communication and presentation skills, both written and oral. This position requires someone who is personable, has great communications skills, pays close attention to the details, and has a lot of patience when dealing with users who have a wide range of PC experience (from very knowledgeable to someone who has never touched a PC). Demonstrated motivational and problem solving capabilities with a high degree of integrity, ethics, and dedication to the mission of the University. Business office environment. Prolonged sitting and standing. Use of personal computer and telephone (eye and hand strain). Some travel between locations may be required (own transportation). No regular lifting requirements, occasional lifting up to 35 pounds.