Group Rooms CoordinatorOmni Barton Creek Resort & Spa • Dallas, TX, US
Group Rooms Coordinator
Omni Barton Creek Resort & Spa • Dallas, TX, US
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job_description.job_card.job_descriptionCommunicate directly with clients (phone and email) for group related reservations changes (must have access to a dedicated work phone) Email and distribute internal reporting as requested by property (i.e., Group no shows / pick up / cancellation reports, etc.) Email group pickup and rooming list reports for requested groups to Convention Services Managers Set up group blocks in OCC once turnover packet is compiled and sent to GRC Maintain cut-off dates, monitor group blocks, monitor group room types, set up billing, and input special requests Review group blocks for cut-off date extensions and ensure the blocks are set to cover pre and post dates Run group arrival lists daily for future arrival dates. Check for duplicate reservations, errors, and questions Monitor room types daily. Assist FD in balancing the house when needed Enter in upcoming site visit or sale's VIP requested reservations Request email and MyUpgrade suppression as needed Create group landing pages for call-in groups Make changes for groups requested by contact or sales manager Format and upload group rooming lists If required, manage 'share' reservations Audit 'out of block' reservations for groups clients, upon request / contract Audit suites for oversells. Inform Sales, Catering, or CS for correction Complete details on group resumes after Group Resume Meeting : Routing / billing VIP's local and brand wide Payment windows are set up for finance Apply earned comps to reservations based on pick up Wi-Fi set up based on contract Tax rules adjusted based on contract Packages Comments for the front office Alerts for concessions or contract rules (i.e. early departure fee) Set up staff or special rates Ensure upgrades are completed Add OPERA Cloud preferences based on requests and room preferences Prior to GAC meeting, review 3rd party housing pickup in all Make changes in OPERA Cloud after Groups Approaching Cutoff meeting Check and adjust any overbookings due to group in OPERA Cloud Attend pre-cons for groups in-house Attend bill review for groups in-house Log and track Group Medallia score to identify trends / opportunities for the department Complete requested housing bureau pick-up forms Review updates in OPERA Cloud for recent group addendums Ensure sell through and upgrades are available for call-in / GLP groups Format and enter the FedEx manifest Audit FDC blocks built against Opera Cloud blocks Audit deposit and cancellation rules between FDC and Opera Cloud Update operations team on current packages and instructions for said package Send any blackout date emails for local FIT accounts Provide directional feedback on group block pick-up and slippage Previous hotel reservations and / or Front Desk experience is preferred Knowledge of Opera and FDC is ideal High school diploma or equivalent Must be proficient in Excel, Outlook and other general computer skills Must be able to communicate effectively with internal and external guests Must be able to work Monday- Friday with the occasional weekend
Group Rooms Coordinator (Grc)
The Group Rooms Coordinator (GRC) will be responsible for supporting the Omni Severin Hotel. They will assist Revenue Management, Sales and Convention Services with group communication and OPERA Cloud-related data entry and maintenance. This will include daily, weekly, monthly, and ad hoc tasks. Some of these duties will overlap with transient reservations, as well.
Responsibilities
General
- Process No Show, Early Departure, and Cancellation charges for Group
- Check 'zero rates' for discrepancies
- Process batch deposits for Group
- Review and complete reservation requests made by Local FIT accounts / CVB / BT
- Assist in managing blocking Group / BT reservations in OCC
Group
Weekly Duties
Monthly / Ad hoc Duties
Qualifications
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Group Rooms Coordinator • Dallas, TX, US
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