Lead Case Manager - Arcadia

Overview

Our Commitment to EquityThe Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

Job Summary

The Lead Swing Case Manager provides on-site leadership and operational support for the Arcadia Shelter during swing hours, supporting the day-to-day functions of the shelter, including staff coordination, participant engagement, safety oversight, and documentation. Acting as a bridge between program management and direct service staff, this role ensures that the shelter environment remains safe, organized, and consistent with agency values and standards.

This position is with the Y Social Impact Center, the social services branch of YMCA of Greater Seattle (YGS). The mission of the Social Impact Center is to accelerate young people’s ability to build safe, successful, and happy lives. Every year, we serve 5,000 children, youth, young adults, and families across King County with programs that aim to strengthen young people’s ability to develop to their fullest potential through four strategies : reducing risk factors; navigating systems towards successful life transition; ensuring stability, safety and wellness in times of crisis; and building competencies and social capital. The Social Impact Center Y’s programs include housing, behavioral health, foster care licensing, violence prevention, education, and employment. Many of the young people we serve have had involvement in the foster care, criminal justice system, and / or homelessness systems.

Position Type / Expected Hours of Work

This is a regular, full time position with an expected schedule of Friday – Monday, 12 : 30 PM – 11 : 30 PM. Must be available to provide support across all shifts (day, evening, weekends, and night) as needed for coverage, emergencies, or program needs. Weekend availability is required as part of the standard schedule and flexibility may be required to attend meetings, trainings, or provide short-term coverage during non-scheduled hours.

What You Will Get From Working at The Y

Membership to the YMCA of Greater Seattle for you and your household

Medical, Dental, Vision, and Life insurance

Retirement with generous employer contributions

Free access to mental health resources

Rapidly accruing paid time off (PTO)

Full-time employees qualify for a 50% discount, and part-time employees qualify for a 25% discount, on eligible Childcare Services.

• Some benefits only available to full-time staff

Hiring Range : $28.00 - $31.00 / hour

Responsibilities

Provide leadership and guidance to shelter staff during assigned swing shifts (Friday–Monday, 12 : 30 PM – 11 : 30 PM).

Oversee daily shelter operations to ensure program goals, safety standards, and policies are consistently met.

Serve as a point of escalation and decision-making support for staff regarding participant issues, crises, or operational concerns.

Maintain clear and timely communication between day, swing, and night shifts, including written handoff and incident reports.

Ensure proper documentation of participant interactions, services, and incidents within designated systems.

Foster a trauma-informed, person-centered environment for both staff and participants.

Collaborate with management to identify and resolve program challenges or areas for improvement.

Support onboarding, coaching, and mentoring of shelter staff to ensure adherence to program expectations.

Participate in regular leadership and staff meetings, contributing to the overall success and consistency of shelter operations.

Other duties as assigned

Code of Conduct for Applicants ()

Qualifications

Bachelor’s degree in psychology, social work, administration or related field or equivalent experience, Masters preferred. Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered.

Minimum three years of experience working with teens or young adults in foster care, group care, housing, education, juvenile justice, anti-poverty, vocational support, mental health, chemical dependency and / or homelessness fields.

Ability to teach effective independence skills for a variety of learning styles and to plan supportive activities.

Strong youth engagement and relationship-building skills.

Strong verbal and written communication skills, including skills in coaching and giving / receiving feedback.

Strong organizational skills.

Basic computer skills and working knowledge of Microsoft Office.

Current state approved First Aid and CPR certification.

Current approved HIV blood borne pathogens training.

Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.

Within 30 days of employment or first available training.

Personal Vehicle Authorized Driver Preference

This role has the potential to transport clients as an “authorized driver” for the YMCA of Greater Seattle (YGS) using your own vehicle (proof of current auto insurance and vehicle registration are required). Driving duties for this role are optional, but preferred.

YGS Driving Record Standards

Within the last three (3) years : No more than two (2) vehicle related suspension(s) and / or reinstatement(s). No more than two (2) moving violations and / or accidents. Moving violations include, but are not limited to, the following :

Within the last five (5) years : No Major Violations which include, but are not limited to, the following :

Driving records that result in Permanent disqualification from driving duties :

You'll be a great fit for the Seattle Y if you :

Thrive on working in a collaborative environment.

Are very adaptable.

Have high ownership and strong work ethic .

Are a great problem solver who can think on your feet.

Truly enjoy being of service to people.

Like being part of a team that cares about one another as people and enjoy working together.

Want to know that the work you do contributes to building a better, stronger community for all.

OUR MISSION

Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.

OUR VALUES

Respect

Responsibility

Honesty

Caring

Passion for Excellence

YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment . Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law.

We are a drug & alcohol -free workplace. We participate in the Federal E-Verify system. All job offers are contingent on the results of a background check in accordance with Washington's Fair Chance Act. Please download and review the below resources for more information :

( i ) The updated 2025 requirements of 49.94.010 :

(ii) The WA attorney general's Washington fair chance act guide for employers and job applicants :

If you need assistance of any kind with the application process, reach out to recruiting@seattleymca.org.