Senior Community Manager

Overview

Senior Community Manager manages all aspects of community association(s) clients. Acts as an advisor to boards of directors, homeowners and vendors. Responds to inquiries and requests for work from board members and homeowners. Manages an annual maintenance and performance review calendar (including soliciting proposals, reviewing proposals and contracts, deliverables and metrics). Reviews and approves accounts payables and audits monthly and annual financial statements for errors and records. Manages accounts receivable, including obtaining status reports from third parties and routine follow-up with vendors.

CM acts under general supervision and has unique training specific to the community association management industry. The CM sets their schedule, manages and reports on their performance and deadlines and is responsible for the retention of each of the clients to which they serve. This position will include handling several different accounts during attrition, transition and / or account set up. Will also involve working with several different individuals throughout the company for the proper management of an account and any tasks and projects that may be needed in order to meet the needs of our clients. Independent judgment and discretion is consistently used when advising boards of directors, directing vendors and supervising their work, responding to homeowner and volunteer inquiries, and working with municipalities to serve a shared customer. The position may also be responsible for the supervision of community management staff, to include training oversight, retention and performance management. This leadership role can be a great stepping stone towards a Regional Director position in the future.

This is a hybrid position - after the first 60-90 days, associates meeting performance expectations will have the option to work from home 1-2 days a week.

Compensation :

$85,000 - $100,000 FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

• Please note - we are unable to provide housing accommodations for our associates. This position does not provide employee housing or a housing stipend of any kind.

Your Responsibilities :

Ensure all civil code and legal requirements are met and association remains in compliance.

Adhere to all client contract specifics in a timely, professional manner.

Manage Board of Directors and Community relations.

Coordinate, attend and have oversight of all client meetings.

Retain the association clients assigned to be managed.

Create agendas for board meetings and Board Packets in accordance with company procedures.

Responsible for all board meeting follow-up, minutes, and correspondence. Take accurate notes at board meetings of all board of director actions and directions and maintain a “to do” list. Dictate minutes.

Take client calls and determine appropriate action. Follow emergency and non-emergency protocols as required to ensure appropriate cost accountability and risk exposure to HOA.

Conduct all walkthroughs (Landscape, Violation, Architectural Review and Turnover, Work Order verification) and complete appropriate follow-up.

Manage all deadlines and updates in Connect.

Move management; perform move coordination duties as assigned, including acting as the move-in coordinator onsite as needed (will include occasional weekends).

Responsible for association fiscal management including financial statement review and comprehension.

Develop and prepare appropriate annual draft budget for board of director approval, implement and manage to the budget monthly for each client.

Manage association accounting needs including payment of client invoices, audit, tax payments, budget and monthly delinquency monitoring (both FirstService Residential and third party systems) along with competent understanding and use of our accounting systems.

Manage association insurance coverage and needs ensuring adequate and consistent coverage. Obtain, audit and update yearly “risk management” report for Board of Directors.

Manage and submit all charge-backs to association(s) monthly for assigned associations.

Manage litigation needs.

Foster team building among all members including Community Management (CM) teammates, Assistant CMs, and all support staff.

Manage and oversee vendor relations, contracts, deliverables and metrics.

Oversee and process homeowner violations.

Oversee and process homeowner architectural applications.

Manage special projects.

Author or provide correspondence, budget information, newsletters, and election information.

Review and approve all communications to and from association members.

Authorize payment of invoices. Manage payables in a timely manner based on corporate guidelines and expectations.

Manage bid process, review bid spec proposals and comparison spreadsheets from venders and make board recommendations as appropriate.

Educate association board members on changes to legislation that impact their association.

Responsible for all aspects of the annual meeting / election process.

Provide web content for Connect website.

Responsible for all association files in accordance with company standardized hard copy and electronic system.

Utilize company support staff in accomplishing daily tasks in efficient, respectful manner.

Seek out and present process improvement opportunities to Board of Directors and FirstServiceResidential management.

Attend and exhibit leadership at industry functions.

Follow quality system procedures including all FirstService Residential systems (Connect, AVID / Jenark, Task & Calendar, Board Packet, Standard Operating Procedures, etc.).

Must have reliable transportation, driver’s license and be able to drive to association clients, and other meetings as necessary.

Other duties as assigned. Though not all positions are responsible for supervision of associates, the position does require direct oversight of all aspects of assigned clients including guiding and advising Boards of Directors, vendors and homeowners and all day to day management of each client.

Qualifications and Experience

Four-year college degree preferred or comparable business experience.

Proficient in English.

Excellent customer service and relationship building background / skills.

Ability to work under tight deadlines and consistently meet deadlines.

Exhibit professionalism, professional attire and demeanor at all times.

Demonstrate effective communication skills including oral, written and listening skills with the ability to draft, coordinate and make presentations including a manager’s report in a board meeting setting.

Collaborative decision-making and problem solving skills.

Ability to read and understand financial statements, budgets and working with numbers and the ability to explain same to a larger audience, particularly the Board of Directors.

Ability to draft correspondence and reports along with responding to inquiries and client concerns effectively and independently.

Strong organizational and time management abilities in a fast-paced environment.

Set and communicate deadlines and follow through on tasks and / or performance deliverables / metrics for clients including residents, committees, vendors and boards of directors.

Must have some general knowledge of the trades.

Ability to work independently and in a team environment; willingness to participate at night meetings as required.

Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.

Demonstrates ability to prioritize daily workload and work effectively with co-workers, customers and others.

Supervisory Responsibility

May directly supervise on-site staff, consisting of full-time, part-time, and seasonal associates.

Physical Requirements and Work Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to lift 25 lbs.

Must be able to sit for extended periods of time.

Must have finger dexterity for typing / using a keyboard.

Must have audible (hearing) ability and skills.

Ability to walk extensive slope and / or flat association areas and visually review landscape, building areas, recreation facilities, parks etc. to ensure proper maintenance.

Ability to work late into evenings as required for board meeting attendance.

The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Will require driving, must have a valid driver’s license.

Full time position. Normal schedule is Monday through Friday, dependent upon company needs and workload. Hours over and above normal office hours are required. Attendance at evening meetings and occasional weekends required upon direction and request. Consistent and regular attendance required.

Disclaimer

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, or any other protected status. Qualified applicants with arrest and / or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

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