(USA) Asset Protection Operations Coach

Store Manager

Drives sales by ensuring effective merchandise presentation; assessing economic trends and community needs; overseeing the stocking and rotation of merchandise; setting up, cleaning, and organizing product displays; and securing fragile and high-shrink merchandise.

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback; communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way service model; managing and supporting customer service initiatives; ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high-quality customer experience.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring belonging and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives; building accountability for policies and procedures; measuring adherence to loss prevention policies and procedures; reviewing variances to inventory reports; conducting operational and pre-inventory reviews; gathering data, auditing results, and monitoring deficiency trends; identifying improvement opportunities; communicating and working with managers and associates to determine corrections needed to inventory controls; influencing the implementation and execution of control corrections; and training managers and associates operational controls and processes in multiple stores.

Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities; conducting investigations relating to company operations and policies; gathering evidence, taking statements, writing case reports, and providing courtroom testimony as needed; and partnering in collaborative efforts with other investigative entities.

Monitors safety and risk controls within a facility by ensuring an effective safety program is in place; supervising safety team members; identifying accident trends to develop and implement solutions to prevent accidents; observing workplace practices; providing training to associates on accident prevention techniques; communicating plans to minimize accidents; overseeing safety reviews and implementing plans to improve workplace safety.

Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures by reviewing the application of policies, procedures, compliance guidelines, and operational controls; identifying gaps in expectations versus training; determining training needs; developing and delivering training as needed; and managing claims and receiving operations by ensuring proper policies and procedures are followed; ensuring the timely processing of claims and merchandise deliveries; providing direction for claims or receiving issues; and maintaining necessary documentation and reporting.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open-Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

The annual salary range for this position is $65,000.00 - $80,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

Regional Pay Zone (RPZ) (based on location)

Complex Structure (based on external factors that create challenges)

State Pay Differential :

This job has an additional differential to meet legislative requirements, where applicable.

Minimum Qualifications :

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Completion of 2 years of college. Option 2 : 1 year's experience as a supervisor in a multi-department environment. Option 3 : 1 year's experience in one of the following areas : accounting, claims, inventory control, systems / UPC, personnel, or loss prevention / asset protection in a multi-department environment. Option 4 : 2 years' experience in asset protection or related area.

Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification, and / or licensing).

If applicable, acquisition of a current, state-issued Certificate of Eligibility.

If applicable, successful completion of criminal background check and / or firearms authorized training.

Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Preferred Qualifications :

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified), General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing, Investigative experience Bachelors : Business, Bachelors : Criminal Justice

Primary Location : 1601 W State Highway 114, Grapevine, TX 76051-8651, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas, and opinions- while being inclusive of all people.