Lead Infrastructure Engineer

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities.

2. Responds to issues in a timely manner by receiving and investigating incidents or service tickets.

3. Analyzes and observes trends with technical issues and develops recommendations for long- term improvements.

4. Documents all relevant end-user interactions and steps taken to resolve incidents.

5. Has occasional contact with end-users.

6. Communicates status of issue resolution to internal customers.

7. May engage and manage outside vendors.

8. Applies in-depth knowledge of application support and an understanding of best practices.

9. Typically leads moderately complex projects and participates in larger, more complex initiatives.

10. Solves complex technical and operational problems.

11. Acts as a resource for teammates with less experience.

12. May have people management responsibilities for a small team.

QUALIFICATIONS

Required Qualifications :

The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience.

2. In- depth knowledge in information systems and ability to identify, apply, and implement best practices.

3. Understanding of key business processes and competitive strategies related to the IT function.

4. Ability to plan and manage projects.

5. Ability to solve complex problems by applying best practices.

6. Ability to provide direction and mentor less experienced teammates.

7. Ability to interpret and convey complex, difficult, or sensitive information.

Preferred Qualifications :

1. Bachelor's degree and six years of experience or an equivalent combination of education and work experience.

2. Expertise with OpenTelemetry (Otel), including custom instrumentation, collector configuration, and pipeline design for traces, metrics, and logs.

3. Hands-on experience with observability tooling, such as Prometheus, Grafana, Jaegar, Loki, Elastic, Splunk, and / or Dynatrace in enterprise-grade environments.

4. Strong background in distributed systems, cloud-native architectures, and K8s, with the ability to identify observability gaps across service meshes, APIs, and event-driven platforms.

5. Proficiency in scripting or development languages (e.g. Python, Go, Bash, or Java) to automate telemetry integration, create custom exporters, and contributed to platform tooling.

6. Proven track record of driving enterprise adoption of observability standards and practices, including influencing telemetry strategies across engineering, SRE, and platform teams.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Frequently (25% - 50% of the time)

Lifting

Up to 25 lbs.

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy / fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager / supervisor and required by business need.

Travel

Up to 25%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation : All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.