Technical Service Engineer

Position Description :

The Technical Service Engineer is primarily responsible for providing application expertise across the entire spectrum of Derrick products. This position exposes the individual to multiple Derrick business units by working closely with Service, Sales (both international and domestic), Research and Development and Product Evolution Teams. Expect to travel both domestically and internationally in support of Derrick operations. The qualified individual must be team- oriented, eager to learn, and have a burning desire to bring value to the organization. Fully embracing the Derrick vision and the corporate / family culture are vital to success.

Duties include :

• Assisting the sales organization by providing pre and post sale support to create technical value proposition of Derrick technology.
• Providing technical product expertise for drilling contractors and operators, including applying the best Derrick products for each unique application.
• Troubleshooting product performance problems and working with customers on effective solutions.
• Managing the development of technical marketing materials to differentiate Derrick products in the marketplace.
• Conducting analysis on Derrick and competitors' products; working with sales managers in order to develop ways to improve the positioning of Derrick's product.
• Working with research and development to help define next generation products.
• Teaching customers, agents, and Derrick employees in the field and classroom how to correctly apply Derrick's products to improve drilling efficiency and reduce the impact to the environment.
• Assisting with care and maintenance of Derrick laboratory and test facility, including assisting in equipment demonstrations for tender specifications and / or customer visits.
• Enhancing the organization's reputation by accomplishing new and different customer requests; exploring opportunities to add value to Derrick technology.
• Updating job knowledge by participating in education opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Protecting the Derrick organization's value by keeping information confidential.

Required Skills :

Essential Requirements :

Desirable Requirements :

WORKING CONDITIONS

In Addition To Being Able To Sit, Stand, Climb, Walk, Read, Talk, See And Hear, To Perform The Essential Functions Of This Job An Individual Must Be Able To Do The Following Additional Activities