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Program Associate & VA Specialist

Program Associate & VA Specialist

Auburn University at MontgomeryMontgomery, AL
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Duties and Responsibilities :

The Financial Aid Office is accepting applications for a Program Associate. The qualified candidate selected for this position will be responsible for the following :

  • Coordinate and complete special or ongoing projects / tasks / responsibilities (e.g., coordinate processing of student and / or employee records / forms; prepare reports; process documents; track / monitor student records / forms; monitor payroll and purchase orders).
  • Collect and post information into a computer or manual filing system; follow acceptable data review and correction procedures, maintain department personnel records and purchasing, travel and account records.
  • Receive office visitors and / or telephone calls; answer routine questions; screen calls / callers; take messages and / or refer to appropriate personnel; pick-up, sort, and deliver mail.
  • Coordinate with the Veterans Affairs Manager and serve as a secondary School Certifying Official.
  • Provide students advice regarding University policies and assists in handling front-counter confrontations.
  • Assume responsibility for the delivery of program functions or portions of program activities.
  • May provide administrative activities to assist programmatic support functions (e.g., payroll, VA student workers, FWSP student workers).
  • Review and correct student data to ensure accuracy of applications. May have other assigned duties requiring special training and / or certification.
  • Cross- trained on all F.A. processes

Knowledge, Skills, and Abilities :

  • Knowledge of basic word processing software and the ability to operate standard PC / PC software applications
  • Knowledge of scope, guidelines, and operation of departmental or unit program
  • Knowledge of departmental / program operating procedures
  • Knowledge of assigned department forms, rules, etc.
  • Knowledge of record-keeping procedures
  • Knowledge of applicable university policies and procedures
  • Ability to perform basic mathematical computations
  • Interpersonal skills-ability to work with difficult people and / or situations with a positive outlook
  • Oral and written communication skills
  • Ability to review documents and identify discrepancies or mistakes (i.e., verification)
  • Ability to respond to several demands at one time
  • Ability to maintain records and to manage Banner Financial and Student systems
  • Ability to coordinate the work of others
  • Ability to provide information and assistance to staff, students and parents
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    Program Specialist • Montgomery, AL