Corporate Business Operations Analyst I

Legal Entity :  Honda Federal Credit Union

Business Unit :  Honda Federal Credit Union

Division :  1CU

Work Location : Torrance - Main Campus Location

Shift :  1st

Workstyle :   Onsite

Career Level :   2

Job Grade :  Non-Exempt-4 (NE4)

Salary Range : $52,600.00   - $78,900.00

Job Purpose

This position provides very important daily operational management of several Corporate Card Programs that are integral to supporting American Honda and the credit union's Corporate Business Department. These card programs support Honda / Acura customer and dealership personnel programs by delivering funds to vehicle owners for service recovery and dealership personnel for sales incentive payments. Honda relies on accurate, timely, and efficient delivery of card plastic, card value loads, card operations, cardholder service, and payment collections to support various employee and business needs.

Key Accountabilities

• Perform operation for several Honda Federal Credit Union (FCU) Prepaid Card programs, Fulfill shipment of monthly card requests, place value on card
• Track and invoice for card shipments, follow for payment and follow for paymen
• Manage Card inventory for all branche
• Coordinate value and load payments and card cancellations / reissues / refunds with the accounting department
• Resolve customer problems as they arise
• Recommend program enhancements as observed or requested
• Assist with various card programs, customer communication, including answering phone calls, card account management, cardholder email communications and assist with program fraud managemen
• Track returned cards, provide outreach to update address records, and reship if possible
• Manage card destruction process monthly
• Assist in managing fulfillment of departmental audit request
• Monthly GL reconciliation of Branch Gift Card Programs

Qualifications, Experience, and Skills

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.