Enterprise Applications and Operations Manager

Job Description

Job Description

RESPONSIBILITIES-Day-to-day responsibilities are 60% people management / leadership, 40% hands-on technical.-Lead, coach, and mentor to motivate staff and produce expected results.-Manage and provide direction in support of business operations.-Ensure that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues.-Review and analyze existing applications' effectiveness and efficiency, and then develop strategies for improving or leveraging these systems.-Manage assigned projects.-Research and make recommendations on software products and services in support of procurement and development efforts.-Evaluate, install, configure, test, deploy, and maintain applications, systems software, products, and / or enhancements to existing applications throughout the enterprise.-Assist team with day-to-day hands-on technical and operational responsibilities.-Coordinate feasibility studies for software and system products under consideration for purchase, and give advice based on findings.-Collaborate with other IT teams, including Information Security, Service Desk, Quality Assurance, internal business areas, and external service providers to ensure a stable, secure, well-performing, and available infrastructure and applications environment.-Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality.-Negotiate contracts with software and service providers.-Liaise with company’s software suppliers for prompt resolution of any problems or emergencies.-Maintain inventory of company software and systems assets and their corresponding contracts / agreements. -Develop and communicate training and documentation for end users, hold clinics as necessary, and other user-related activities.-Monitor, identify, and resolve complex infrastructure and application problems.-Manage and remediate security vulnerabilities.-Adhere to Incident, Problem, Configuration and Change Management processes and agreed-upon service levels. KNOWLEDGE & EXPERIENCE-Proven experience in overseeing the direction, implementation, and support of software solutions.-Strong project management skills and / or substantial exposure to project-based work structures.-Direct, hands-on experience with automated software management tools.-Strong knowledge of multi-tiered applications, software quality assurance best practices, and methodologies, including automated SDLC pipelines.-Must have : Experience with AWS Public Cloud Infrastructure including infrastructure as code (CloudFormation, CodeCommit, CodePipeline).-Extensive experience with administering and maintaining core infrastructure and software applications. The following products are used within ASRS’ technology environment. Experience with these specific systems is not required; however, candidates must have experience managing similar environments.-IBM FileNet-Kofax (Tungsten Automation)-Atlassian Jira, Jira Service Management, Confluence-Fortra GoAnywhere Managed File Transfer (MFT)-Public Key Infrastructure-Microsoft Windows Server and client operating systems, Active Directory, Group Policy and other related technologies-Linux Server operating systems-Docker Containers and Kubernetes-SolarWinds Network Monitoring and Alerting product suite-Technically fluent in scripting languages, including Powershell to automate operational tasks and routines for efficiency and accuracy.-Working knowledge of network and computer operating systems, including Windows and Linux.-Excellent understanding of the organization’s goals and objectives.-Knowledge of applicable data security / privacy policies. Required Skills : Five years of demonstrated, competent people management experience leading technical teams in a medium-large enterprise technology environment is required. Please do not apply if you haven’t previously held technology-focused supervisory / management position(s).Experience with AWS Public Cloud InfrastructureKubernetes Preferred Skills : JiraIBM FileNetKofaxLinux Server operating systemsconfluencePowershell