Payments Operations Transformation Business Execution Executive

Chief Operating Office, Global Operations

The Chief Operating Office (COO) strengthens Wells Fargo's risk and control infrastructure, delivers a more consistent approach to line of business operations, and delivers effective and efficient enterprise services to our employees and customers. The top priority of the COO is to help strengthen the company's risk and control infrastructure. The Global Operations (GO) group is responsible for refining processes and redesigning business operations by efficiently utilizing resources to exceed customer requirements and service. Our mission is to integrate, transform, and strengthen the enterprise through automation, risk mitigation, effective controls, and state of the art technological solutions to operate at an optimal level. Global Operations enables a more consistent, effective, and efficient delivery of products and services to customers across contact centers, payments, and other processes. Working closely with the businesses they support, Global Operations drives efficiency and risk mitigation through process simplification, functional consolidation, automation, and effective controls. The main groups that make up Global Operations are Consumer Lending Operations, Consumer, Small & Business Banking Operations, Wholesale Operations, Shared Services Operations, and Fraud and Claims Management. Operations goal is to build a more unified, more integrated approach to Wells Fargo's business operations functions focused on enhancing our operational excellence, meeting our regulatory remediation efforts, and better serving customers.

The Role

The Payments Operations Transformation Business Execution Executive is a strategic leadership role responsible for driving the modernization of Wells Fargo's Payments infrastructure. This role ensures alignment between technology platform upgrades and the Payments Operating Model, with a focus on automation, resiliency, and client experience. This leader will oversee Product Owners, Program Managers, and Analysts, and will manage the Change Delivery team responsible for executing transformation initiatives. The role requires deep expertise in Payments, strong program management capabilities, and the ability to influence across the enterprise.

Responsibilities include :

• Strategic Leadership
• Roadmap Development
• Project Execution
• Change Management
• Stakeholder Engagement
• Client Stakeholder Management

Required Qualifications

8+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education

4+ years of management experience

Desired Qualifications

Proven experience as a Subject Matter Expert in Payments, preferably Wire Transfers

Proven experience building, leading, and engaging high-performing, diverse, and inclusive teams

Demonstrated ability to lead and deliver large-scale organizational change and transformation initiatives

Strong background in risk and controls, and compliance for Wholesale Payments

Proven ability to lead high-profile, enterprise-wide transformation initiatives

Experience with GenAI, ML, and modern technology platforms

Senior leadership experience in customer and digital operations

Experience managing large-scale, cross-functional programs

Strong communication and stakeholder management skills

Ability to translate technical concepts for executive audiences

Strategic thinker with strong decision-making and problem-solving skills

Comfortable with ambiguity and driving clarity in complex environments

Pay Range

$250,000.00 - $420,000.00

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements :

Req Number : R-500316