Fraud Specialist

JOB SUMMARY

The Fraud Specialist is responsible for preventing investigating and resolving various types of fraud including debit and credit card fraud check fraud ACH fraud wire fraud elder abuse instant payment fraud and account takeovers. This role involves staying up-to-date on emerging fraud trends and collaborating with internal teams vendors and financial institutions to minimize losses and ensure compliance with regulations. The specialist will leverage fraud detection tools and work closely with the Fraud Department manager to evaluate and improve fraud management processes. This position requires quick accurate decision-making in a fast-paced environment and may include remote weekend and holiday shifts.

ESSENTIAL FUNCTIONS

May include any and / or all of the following :

• Analyze and review fraud alerts related to potential fraudulent checks deposits real-time transactions account applications cards and other financial activities to assess and address risks.
• Document and summarize fraud cases with detailed accounts of the events leading to the fraud and the outcomes ensuring thorough records for internal Fraud team use.
• Utilize Verafin fraud prevention software to conduct comprehensive analysis of historical data on potential fraud accounts aiding in the detection and prevention of fraudulent activities.
• Track and assess fraud trends collaborating with the Fraud Manager to develop and implement strategies to address these trends and reduce fraud losses.
• Investigate fraud cases involving stolen or altered checks credit and debit cards fraudulent deposits wire transfers new account openings ACH transactions Zelle FedNow RTP elder abuse QCash and Bill Pay ensuring thorough and accurate assessments.
• Review daily reports in MASTER Site to identify and assess potentially fraudulent activity.
• Examine New-Edited Payees and Daily New-Edited Payees in MASTER Site for discrepancies or suspicious changes.
• Make pay / no pay decisions regarding suspicious transactions by stopping or canceling payments in MASTER Site before processing deactivating Bill Pay accounts as necessary and notifying iPay of any identified fraudulent activity.
• Review and investigate YellowHammer alerts for Zelle using data analysis techniques to detect and prevent fraudulent activities.
• Evaluate and approve mobile deposit requests from members setting appropriate monitoring limits based on transaction and account history.
• Process mobile deposit exceptions flagged for further review to mitigate risks associated with remote deposits.
• Assess shared service center activities and reports leveraging data insights to optimize operational workflows and resource allocation.
• Review the daily Micro Deposit report for fraudulent activity utilizing data insights to proactively identify and address potential threats.
• Conduct thorough research and complete Subpoenas ensuring compliance with legal requirements and data accuracy.
• Leverage NuDetect to monitor and analyze fraud trends enhancing the detection of suspicious activities.
• Develop a process to identify repeat offenders and ways to limit our exposure for card activity.
• Work with our vendors to set and monitor merchant restrictions during fraud outbreaks on cards.
• Develop a network of tools tasks internal connections and vendor contacts to track card fraud and work cases.
• Process card fraud / disputes providing provisional credit and alerting Velera.
• Collaborate with the Financial Operations Specialist Risk Department and Retail staff to address and resolve fraudulent activities effectively.
• Collaborate with management and Risk Committee about ongoing fraud trends and possible mitigation.
• Create and follow timeline of known events leading up to the fraud transaction(s) for paper trail.
• Utilizing Mantl and Alloy to monitor fraudulent account applications.
• Perform other duties and responsibilities as assigned.

KNOWLEDGE SKILLS ABILITIES AND PERSONAL CHARACTERISTICS

Knowledge of :

Ability to :

Skill in :

These qualities collectively contribute to a Fraud Specialists effectiveness in protecting the credit union and its members from fraudulent activities.

QUALIFICATIONS

Critical Development Experiences :

Pursue opportunities for professional growth and development through training education and self-study

Successfully complete all applicable compliance training and testing

Education and experience equivalent to :

A minimum of one year up to three years of similar or related experience including prepatory experience.

A high school degree or equivalent.

REQUIREMENTS

Regular attendance and timeliness are essential functions of this position. While performing this job the employee is regularly required to sit or stand for a significant period of time and perform functions that require manual dexterity. The employee must occasionally reach above or below normal body position stoop or bend and carry lift or move objects weighing up to 50 pounds. A normal range of hearing vision and speech are required to effectively work with co-employees and members.

REGULATORY COMPLIANCE & CONFIDENTIALITY

Follows regulatory and policy compliance requirements which include those efforts in compliance with Bank Secrecy Act (BSA) Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations Identity Theft Red Flags Regulation E and other compliance related Policies. This position also requires maintaining confidentiality with regard to non-public information about our members and the Credit Union.

This job description should not be interpreted as all inclusive. It is intended to identify the duties responsibilities and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description. Any physical demand of essential function or requirement of this position will be evaluated as necessary should an incumbent / applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent / applicant when possible.

Equal Opportunity Employer / Veterans / Disabled

Truity is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact 918.336.7662 or for assistance. You may also contact us at that same number and email if you would like to see a copy of our Affirmative Action Plan.

Required Experience :

IC

Key Skills

Electrical,Academics,Customer Service,Computer Data Entry,Cardiac Surgery,Freight Forwarding

Employment Type : Full Time

Experience : years

Vacancy : 1