Office Manager - Cary, NC

Position Summary

The Office Manager plays a key role in supporting the daily operations of both the office staff as well as the sales and management teams. This role works closely with the Director of Customer Service & Office Administration to manage customer service requests, sales reporting and performing a wide variety of administrative tasks.

Essential Duties and Responsibilities

• Provide administrative support to office management Answer phones and directs customer queries to the appropriate department / person File paperwork from orders and payments Process customer returns Update SAP when needed Provide support to Accounts Receivables Manager when needed
• Provide support to sales team Put together monthly sales reports for sales representatives Upload order data to EMNIS database Work with SVP of Sales on territory realignments and updating of sales goals Update monthly sales dashboards and monitor commission bumps
• Provide customer support Answer customer email and phone inquiries Handle customer pricing contracts and agreements Handle value analysis product submissions and questionnaires
• Exhibit polite and professional communication via phone, e-mail and mail
• Display professional appearance and behavior

Knowledge, Skills and Abilities

Education & Experience