Technical Support Engineer

Technical Support Engineer

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

The Centralized Managed and Support Operations (CMSO) Critical Communications organization provides high quality support experiences for mission critical and commercial customers so they can accomplish their mission.

Job Description :

The Technical Support Engineer position provides technical support and coordinates activities as part of the Carrier On-shore Support offering of our WAVE On Cloud Platform. This high-visibility role works closely with Customers, Schaumburg NOC, and Tier 3 to ensure that all the PTT Issues are resolved and the customer's experience of using PTT service is positive, seamless and satisfying.

Responsibilities :

• Engineers will be responsible for helping to support 24x7 uptime and availability of production mission critical carrier connected services within the United States. Monitor and respond to system notifications and alerts and support customer issues as they are received.
• Engineers should be responsible to provide 24 / 7 on-call, after hours support to satisfy the critical services agreed with the customer. On-call is scheduled in a weekly rotation.
• Engineers should be available to work at least 1 weekend day.
• Monitor application performance and working with customer regarding any issues, via phone or email.
• Conduct system analysis, and configuration management.
• Able to troubleshoot complicated, cross platform issues handling OS, Networking, Database in a cloud-based SaaS environment and handle live production incidents, debug / troubleshoot application and infrastructure issues.
• Document your system knowledge as you acquire it over time into knowledge articles within our Service Now System.
• Keep up-to-date with security and proactively identify, diagnose, and solve complex security issues.

Preferred Skills and Qualifications :

Target Base Salary Range : $75,000-$80,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements :

Travel Requirements : Under 10%

Relocation Provided : None

Position Type : Experienced

Referral Payment Plan : Yes

Our U.S. Benefits include : Incentive Bonus Plans, Medical, Dental, Vision benefits, 401K, 10 Paid Holidays, Generous Paid Time Off Packages, Employee Stock Purchase Plan, Paid Parental & Family Leave, and more!

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this form so we can assist you.