Valet Supervisor

SUMMARY

The Valet Supervisor assists in overseeing the day-to-day operations of Valet including daily staffing, wait times, Porte management, job and assignments to ensure quality and guest satisfaction. Valet Supervisors will also assist when needed in scheduling, training, and guest service.The Valet Supervisor will be responsible for upholding Grand Sierra Resort’s high service standard through the training and professional development of all Team Members.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversight of the Porte and Valet operations to ensure and provide exceptional guest service and limiting wait times for our guests.
• Supervisors may pick or park a car but this is not a primary duty and should only be one when wait times exceed 20 minutes or the line to park is significantly out of the Porte (more than halfway down the ramp)
• Pre-shift teams daily on upcoming events, vital information and any other important details for the team to work effectively
• Must be visible in the Porte and able to assist and defuse any guest escalations
• Ensure guests are receiving timely service via managing of staff into proper roles and rotating them as needed to ensure the operations run smoothly and there are no barriers to providing excellent guest service
• Assists the Front Services Manager and Lead Supervisor with scheduling and training
• Ensure the drive lanes and crosswalks are clean of debris or unauthorized vehicles.
• Reporting any fixes, areas of attention, outages, breakages, and / or less than optimal working conditions to the appropriate parties to ensure they are fixed in a timely manner; follow up as necessary
• Ensure CVPS car tracking system is kept up to date and cars are being entered properly
• Ensure Team Members go on appropriate breaks and early outs are managed to maintain sufficient staff to handle upcoming business
• Able to provide guests with information regarding property facilities, amenities, services, special events, etc.
• Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, buses and rideshare.
• Document and report all vehicle incidents such as damages, accidents, theft, missing articles etc.
• Report any accidents, injuries, and unsafe work conditions to the Lead Supervisor and / or Front Services Manager immediately.
• Monitor and maintain safety, security, and cleanliness of parking areas, Porte and in the key booth.
• Act in capacity of Valet Runner at any time, only as needed.

CERTIFICATES AND LICENSES

EDUCATION and / or EXPERIENCE

PHYSICAL DEMANDS

WORK ENVIRONMENT