Customer Service / Virtual Assistant

Customer Service / Virtual Assistant

VirtueStaff is seeking a proactive and detail-oriented customer service / virtual assistant to join our dedicated team. In this role, you will be providing exceptional customer support while also assisting with various administrative tasks. If you are passionate about helping others and thrive in a remote work environment, we want you on our team!

Responsibilities

• Deliver outstanding customer service by responding to inquiries via phone, email, and chat
• Assist customers with their account-related questions, issues, and order processing
• Perform administrative tasks such as data entry, appointment scheduling, and maintaining accurate records
• Document and track customer interactions and escalate unresolved issues as necessary
• Collaborate with team members to refine customer service processes and enhance overall client experience
• Help with social media management and content updates when required
• Provide feedback on customer service strategies and suggest improvements