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Help Desk Specialist
Help Desk SpecialistApexon • Wilmington, DE, US
Help Desk Specialist

Help Desk Specialist

Apexon • Wilmington, DE, US
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Role Title : Help Desk Operator

Location- This will be a hybrid position working & reporting with our Delaware clients, and work location will be Delaware (1901 N DuPont Hwy, DE 19808).

  • Expectations are that candidates joining this position will have to come first few weeks / months onsite until their training is done (location is same as listed above).
  • Once they have acquired required skills & approval from our client then they will be working remotely 4 days in a week and on every Wednesday at the client location (location listed above). This is what current expectations and anytime client can ask full time onsite reporting.

Duration : Full-time with Apexon

Required Skills Problem-solving skills.

  • Analytical skills.
  • Customer service experience.
  • Patience.
  • Excellent communication skills, written and verbal.
  • Preferred Skills

  • Responsibilities providing technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems.
  • They act as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person.
  • Help desk staff also document interactions, escalate complex issues, and follow up with users to ensure problems are resolved
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    Help Desk Specialist • Wilmington, DE, US

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