Customer Service Representative (Remote)

Erico Technologies LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative (Remote). As a leading technology company based in North Carolina, we are dedicated to providing our customers with the best service and support. This is a part-time, remote position that offers flexible hours and the opportunity to work from the comfort of your own home.

Responsibilities :

• Respond to customer inquiries and provide information about our products and services
• Handle and resolve customer complaints and issues in a timely and professional manner
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to ensure customer satisfaction
• Identify and escalate priority issues to the appropriate channels
• Stay up-to-date with product knowledge to provide accurate information to customers
• Follow communication procedures, guidelines, and policies
• Provide feedback on the efficiency of the customer service process and suggest improvements

Requirements :

Benefits :

If you are a self-motivated and customer-oriented individual looking for a part-time remote position, we encourage you to apply for our Customer Service Representative role at Erico Technologies LLC. Join our team and be a part of our commitment to providing exceptional customer service.