Project Manager

Position Summary

Craft Master Custom Pools is seeking a versatile and resourceful Project Manager / Operations Coordinator  to join our growing luxury pool building company. This is a “jack-of-all-trades” role for someone who thrives on problem-solving, organization, and hands-on involvement across all aspects of our operations. The ideal candidate is equally comfortable working in the office, in the field, or with clients and subcontractors, and has a knack for improving systems while keeping day-to-day operations running smoothly.

A key focus of this role will be overseeing technology implementation, process optimization, permitting support, and vendor coordination.

Key Responsibilities

• Technology & Systems  – Implement and manage a CRM system, digitize paper records, introduce GPS and mobile job tracking tools, and support the team in adopting smarter technology.
• Process Optimization  – Document and streamline workflows, standardize communications, and partially automate internal and external updates to improve efficiency.
• Permitting Support  – Oversee permit applications, submissions, and approvals; communicate with municipalities to prevent bottlenecks.
• Fleet Management  – Create and oversee a fleet maintenance schedule, coordinate repairs, and ensure all vehicles and equipment are operating safely and efficiently.
• Subcontractor & Vendor Coordination  – Work with bookkeepers to ensure timely subcontractor payments; manage supply house relationships, negotiate pricing, and place orders.
• Operations & Scaling  – Support leadership by creating systems that allow the business to grow, while freeing up owners to focus on sales and revenue.
• Marketing & Brand Support  – Assist with website updates, social media, referral programs, signage, uniforms, and other brand touchpoints.
• Office & Showroom Management  – Lead office organization, cleanup, and assist in creating a polished, client-ready showroom experience.
• General Project Support  – Jump in wherever needed—whether in the office, the field, or with clients—to solve problems, coordinate logistics, or assist with special projects.
• Other Duties as Needed  – Serve as an adaptable, jack-of-all-trades team member ready to handle unexpected challenges and keep projects moving forward.

Qualifications

Location : In person at West Palm Beach HQ