Guest Service Supervisor

As Guest Service Supervisor you will be responsible for supervising the guest service team ensuring that quality standards are met and that optimum service is provided. This position is that of a working manager where time is split between team member training and supervision as well as filling in for regular front desk shifts as needed. If you are service-oriented and have a talent for leading and motivating a team this may be just the job for you!

RESPONSIBILITIES

• Assigns duties to front office staff and observes performance to ensure adherence to hotel policies and established operating procedures. Answers questions as they arise.
• Assists with guest service team member training including safety training.
• Maintains accurate records including cash flow sheets registration cards direct bills credit cards and all other sensitive documents.
• Completes daily managers report which sums up the day how many arrivals departures guest issues guest satisfaction scores standard of the week etc.
• Takes on projects as assigned by the Front Office Manager and completes them by due date.
• Receives assists and helps resolve guest complaints and team member issues.
• Provides input to the Front Office Manager on staff meeting topics; assists with leading the meetings.
• Assists with human resources functions of guest service department by engaging and motivating team members and focusing on team member development and retention.
• Observes guest service team members and provides mentoring coaching and regular feedback to help manage conflict improve team member performance and recognize exceptional performance.
• Assists with onboarding culture training and ongoing development of each department team member with a focus on team member satisfaction productivity and guest satisfaction.
• Performs functions of the Front Office Manager in their absence.

QUALIFICATIONS

BENEFITS

Required Experience :

Manager

Key Skills

Access Control System,Babysitting,B2C,Law,Digital & Creative,Entry Level Finance

Employment Type : Full-Time

Experience : years

Vacancy : 1