Big Woods Fashion Mall : Server

Job Description

Job Description

Big Woods Restaurants born and homebrewed in Nashville, Indiana, is a local company with a passion for hospitality. What began as a single location has blossomed into a family of 10 and growing, serving communities across Indiana. We believe that every guest who walks through our doors deserves more than just a meal; they deserve an unforgettable experience. At Big Woods Restaurants, we take immense pride in our warm and welcoming hospitality. Our commitment extends beyond excellent service to our dedication to showcasing the best of Indiana. We proudly offer a curated selection of local brews, handcrafted cocktails and heartwarming Midwestern comfort food. As part of our extended family, we work hand-in-hand with our sister companies, Hard Truth Restaurant, Hard Truth Distilling Co and Quaff ON! Brewing Co. Together, we’re more than just a group of businesses; we’re sharing our love for craft and community with every guest we serve.

We are seeking enthusiastic and customer-oriented individuals to join our team at Big Woods Fashion Mall! As a vital member of our establishment, you will play a pivotal role in ensuring a delightful dining experience for our guests. Your friendly demeanor, attention to detail, and ability to provide exceptional service will contribute to the overall success of our restaurant.

Key Responsibilities :

Greet guests with a warm and welcoming attitude, ensuring they feel comfortable and valued from the moment they enter the restaurant.

Present menus and answer any questions regarding menu items, specials, and beverage options.

Take accurate food and drink orders, ensuring any dietary restrictions or special requests are noted and communicated to the kitchen staff.

Provide recommendations to guests based on their preferences and menu choices, guiding them through their dining experience.

Deliver food and beverages promptly and accurately, ensuring proper presentation and garnishing of dishes.

Check in with guests during their meal to ensure satisfaction and address any concerns or additional needs.

Clear tables and maintain a clean and organized dining environment throughout the guest's visit.

Process payments, handle cash transactions, and accurately enter orders into the POS (Point of Sale) system.

Collaborate with kitchen and bar staff to ensure efficient communication and smooth service flow.

Upsell menu items, special promotions, and beverages to enhance the guest experience and contribute to revenue goals.

Assist in setting up and closing duties, including preparing the dining area for service, restocking supplies, and ensuring proper storage of equipment.

Qualifications :

Strong interpersonal and communication skills, with a friendly and approachable demeanor.

Ability to work well in a fast-paced environment, multi-task, and manage time effectively.

Knowledge of food and beverage offerings to provide informed recommendations to guests.

Flexibility to work varying shifts, including weekends and holidays.

Familiarity with POS systems is a plus.

ServSafe or similar food safety certification is desirable but not mandatory.

Physical Requirements :

Ability to stand and walk for extended periods.

Lift and carry trays of food and beverages.

Bend, reach, and twist to perform cleaning and setup tasks.

Must be 19+ years of age.

Must have or be able to obtain an Indiana Liquor License.

Benefits : Work life balance.

Discounts on meals and merchandise.

Potential for upward mobility and growth.