Onboarding Specialist

Job Overview

Handle inbound / outbound calls to customers

Understand customer's demands and establish a relationship of trust

Provide sales assistance and help members with their accounts

Provide prospective members with sales information about our services

Provide help with new signups, cancellations, re-activations, and general account maintenance

Transfer and monitor requests to the tech team whenever an issue can't be resolved over the phone

Being available on an 8-hour shift, from 8 am to 6 pm

Represent the company at trade shows whenever necessary. Travel will be involved

Responsibilities

Maintain a good communication flow

Accurately register interactions with customers, so proper follow-up can be established

Monitor the status of the problems, while providing regular updates to customers

Offer solutions tailored to customer's situation and eventually upsell whenever there is an opportunity

Make sure that all tickets are logged into the system correctly

Be a company and brand advocate, being able to advertise the benefits and qualities of the platform

Qualifications

2 years of sales / customer service experience

Excellent verbal and written communication skills

Ability to build client relationships and retain members wishing to cancel

Computer proficiency

Punctuality

Good typing skills typing at the same time as listening to the call is essential

Desire to solve problems

Negotiation skills are desirable

Experience working with phones or in a call center environment is highly desirable

Previous experience working in the trucking field is an asset

Previous experience working in a tech company is an asset