Parts Technician

Pay Transparency : $20 - $25 per hour, eligible for quarterly performance bonus.

Responsibilities :

Provide customer service to both internal and external customers to meet their parts needs in

alignment with the company’s parts protocols and processes to include :

▪ Receive parts requests from customers in person, through the internal Order Confirmation

Process, by phone or email and respond with a quote or information in a timely manner

▪ Receive, provide and issue purchase orders and receipts of goods

▪ Research availability of parts, either within the facility or from other resources as necessary

▪ Search part numbers using a computer or standard catalogue

▪ Mark materials with identifying information to communicate parts allocations to service work

orders

▪ Maintain communication suppliers and customers to ensure efficiency within the parts department

▪ Provide and maintain accurate back-order reports

▪ Effectively sell and cross-sell parts referencing active campaigns or promotions

▪ Complete all applicable inventory activities, work orders, PO’s, receipts of goods entry and put stock

away. Operates Forklift and other material handling equipment as needed.

▪ Participate in required inventory cycle counts and provide back-up support to other parts

department employees as required

▪ Participate in training to remain up to date on products represented by JJE and new / revised

protocols

▪ Process a variety of reports in written and electronic form (e.g. requisitions, paperwork,

reports, etc.) to distribute information and / or materials to appropriate parties.

▪ Assist the Rentals, Sales and Service Departments in scheduling by meeting regularly to

communicate status of parts orders

▪ Other duties as assigned.

Requirements :

▪ 3-5 years’ experience in a heavy equipment, construction or automotive parts and / or service

environment

▪ 3-5 years’ experience in Inventory Management

▪ Strong computer skills including Microsoft Office and ERP / Inventory Management systems

▪ Mechanical aptitude or previous exposure to heavy equipment parts

▪ Strong verbal and written communication skills and demonstrated ability to work well with

individuals within and outside of the organization

▪ Ability to read and interpret documents such as safety rules, operating and maintenance

instructions, and procedure manuals

▪ Ability to prioritize and organize workload in a fast-paced environment

▪ Basic mathematical skills

▪ Must be able to lift 50 lbs.