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Engineering Service Technician

Engineering Service Technician

Qual Pac 1600Grand Prairie, TX, US
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Job Description

Job Description

Professional Packaging Systems (Pro Pac) is looking for individuals who have a strong professional ethic, are passionate about innovating for positive change, and are collaborative team players. We have been in business for over 50 years.  Our success is due to a culture created by our founder that embodies these principles : Our employees are our most important asset, we stand by our word, and our customer’s needs are our number one priority.

If you are looking for a career where you make a difference with over 1,000 team players, please read on.

Job Summary :

The Engineering Service Technician represents the company in delivering packaging machine installations, maintenance, and optimization services, including electrical work. Equipment types include conveyors, palletizers, baggers, case packers, case erectors, form-fill-seal machines (horizontal and vertical), shrink tunnels, stretch wrappers, and print-registered film wrappers. This role supports both semi-automated and fully automated / robotic systems. Additional responsibilities include research, prototype development, product inspections, and customer support. A positive attitude and strong customer service orientation are essential.

Key Responsibilities :

  • Install, commission, and configure packaging machinery and systems.
  • Perform scheduled and emergency maintenance and repairs on a wide range of equipment.
  • Troubleshoot mechanical, electrical, pneumatic, and control system issues.
  • Provide on-site and remote technical support to customers and internal teams.
  • Interpret mechanical drawings, electrical schematics, and technical manuals.
  • Document service activities, parts usage, and customer interactions accurately.
  • Train customer personnel on equipment operation and maintenance.
  • Collaborate with engineering and sales teams to resolve technical issues and enhance service quality.
  • Travel to customer sites as required, including overnight travel.

Qualifications :

  • Strong multi-disciplinary troubleshooting skills (electrical, mechanical, controls).
  • In-depth knowledge of high-voltage systems (480V 3-phase, 220V, 110V).
  • Proficiency with PLCs and field components (photo eyes, proximity sensors, encoders, timers).
  • Experience with servo motors, drives, and variable frequency drives (VFDs).
  • Basic understanding of control logic (e.g., ladder logic, function block diagrams).
  • Familiarity with machine timing systems and encoder synchronization.
  • Ability to assess and prioritize repair needs effectively.
  • Proven ability to respond to service calls with urgency and professionalism.
  • Strong commitment to safety and adherence to industrial best practices.
  • Proficient with Microsoft Office and basic computer-based documentation tools.
  • Valid driver’s license and ability to travel up to 50%, including weekends and overnight stays.
  • Possession and maintenance of appropriate personal hand tools.

    • Education & Experience :

  • High school diploma required.
  • Minimum 5 years’ experience in troubleshooting, repair, and maintenance of industrial or packaging equipment.

    • Preferred Qualifications :

  • College education is a plus.
  • Fluency in English (written, spoken, and reading comprehension) required.
  • Spanish language skills (written and verbal) are a plus.

    • About Pro Pac and Qual Pac

    Founded in 1971, Professional Packaging Systems (Pro Pac) brings deep knowledge and expertise to provide the best packaging solutions for our customers. We serve every industry, including e-commerce, retail and wholesale food, snack, beverage, specialty manufacturing, fresh produce, hobby and craft, automotive, electronics, pet, cosmetic industries, and many more.

    We are headquartered in Grand Prairie, Texas, with regional sales branches in El Paso, and Brownsville, TX; and additional contract packaging / fulfillment operations in Brookshire, TX; Charlotte, NC; and Olathe, KS.

    Come join a growing group of honest, knowledgeable, and skilled professionals who are dedicated to offering superior products and services to those we serve!

    Visit us at https : / / www.propac.com / .

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    Engineering Service Technician • Grand Prairie, TX, US