After Hours Call Center Specialist

Full-time

Description

For over 35 years DOC has provided our trusted partners with innovative custom total facility solutions for their commercial equipment needs. We strive daily to provide positive experiences and inspiring results by demonstrating unparalleled commitment to our customers community and one another.

Call Center Specialist Monday-Friday (2PM - 11PM)

The Afterhours Call Center Specialist will answer phones in a professional manner enter work orders into company software system and answer customer inquiries as this role the associates will sit in the office communicating on computer and on telephone to customers and coworkers.

Essential Functions :

• Answer phone calls from customers and field staff; provide service excellence
• Actively promote and enhance the customer service experience in accordance with company expectations
• Enter service requests accurately in company software
• Develop a strong team relationship with Co-Workers internal and external
• Dispatching when / if required due to an escalated emergency from customer

Qualifications :

Benefits :

DOC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race color sex age national origin religion sexual orientation gender identity status as a veteran disability or any other federal state or local protected class.

Required Experience :

IC

Key Skills

Sales Experience,Crane,Customer Service,Communication skills,Heavy Equipment Operation,Microsoft Word,Case Management,OSHA,Team Management,Catheterization,Microsoft Outlook Calendar,EHS

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 16 - 19