CUSTOMER SERVICE / DATA ENTRY

GotWorX, Inc. Is currently seeking Customer Service Associates for our client based in the Miramar area.

This is a Temp-Hire job opportunity for the right candidate. Client is currently offering a salary range of $12-$14 pay rate depending on experience, plus a benefits package one perm employee!

Responsibilities :

Summary of description.

Data Entry

Create a positive client experience by understanding and meeting client needs quickly, professionally and accurately.

Answer calls and respond to emails

Provide customers with general service information

Handle customer inquiries both telephonically and by email

Research required information using available resources

Be able to maintain confidentiality with shared information

Capable of handling issues and complaints and providing solution to the customers

Identify and escalate priority issues.

Update existing customer information in database systems

Route calls to appropriate resource if issue cannot be resolved at call center

Follow up customer calls where necessary

Document all call information according to standard operating procedures

Complete call logs

Greet customers warmly and ascertain problem or reason for calling

Listen and respond appropriately to customer including the use of techniques to diffuse escalating situations

Utilize computer technology to handle high call volumes

Compile reports on overall customer satisfaction

Review client applications submitted on the OEL Family Portal by families seeking VPK and School Readiness Services, and accurately determine their eligibility for said services.

Handle escalated calls requiring additional assistance

Track responses to wait list funding notifications issued

Monitor call volume consistently and coordinate available resources to maintain optimal level of handled calls.

Assist Supervisor with distribution of workload, daily schedules and completion of special projects.

2 years of customer service experience

Must be able to work in a fast paced environment

GotWorX, Inc. Is committed to equal employment opportunity to all qualified persons without regard to race, color, creed, religion, age, gender, national origin, ancestry, marital status, disability or any other protected status