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Sales Manager

Sales Manager

Pyramid Global HospitalityGainesville, FL, US
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Sales Manager

Embark on a career at the Hilton University of Florida Conference Center, a distinctive property managed by Pyramid Global, where hospitality meets academic excellence. With 248 well-appointed guest rooms, 10 versatile meeting spaces, and 30,811 sq ft of meeting space, our hotel provides a unique workplace nestled within the vibrant atmosphere of the University of Florida. Join our team and experience a work environment that reflects the energetic spirit of the university community. At Pyramid Global, we offer comprehensive benefits, including a 401k with a company match, and recognition programs tailored to acknowledge your dedication. If you're seeking a career that blends hospitality with the dynamic atmosphere of a prestigious institution, consider joining us at the Hilton University of Florida Conference Center. Your journey towards a fulfilling career in this unique setting begins here.

About the Role

The Sales Manager is responsible for driving business in the Corporate / Local Negotiated Business Transient segment and for selling, planning, and delivering executive meetings and small groups. This role partners closely with the Director of Sales & Marketing (DOSM) to set and negotiate account rates, complete RFPs, and achieve revenue goals while delivering exceptional client service.

What You'll Do

1) Business Transient Sales (Corporate / Local Negotiated)

  • Manage effective sales and servicing for corporate / local negotiated business transient accounts.
  • Conduct in-person sales calls / visits to target companies and accounts within assigned markets.
  • Respond promptly to customer inquiries and pricing requests; manage Hilton Worldwide RFP requests.
  • Prospect for new accounts using comp-set performance tracking, market trend analysis, and lost / turn-down reporting.
  • Participate in transient, group, and catering STR / STAR lead referrals.
  • Maintain negotiated account qualification / profile sheets, including competitive-intelligence analysis.
  • Dedicate the majority of time to business development and client entertainment with Corporate Travel Managers, Travel Agents, Executive Meeting Planners, and other intermediaries.
  • Research client room-night / revenue performance; prepare quarterly and annual account reports; conduct semi-annual review meetings with account reps.
  • Develop and implement account-specific business development plans.
  • Proactively generate business from past, existing, and prospective accounts within assigned deployment.
  • Maintain regular communication with accounts, including quarterly production reports.
  • Assist with updating / managing Hilton Brand GSO accounts as applicable; coordinate local transient initiatives with Brand / Portfolio GSO for national / regional accounts.
  • In collaboration with the DOSM and DORM, set and negotiate rates for corporate / preferred accounts (local and brand volume-negotiated).
  • Facilitate timely completion of all portions of brand and local RFP processes.
  • Map and maintain up-to-date comp-set intelligence (strengths, weaknesses, opportunities, threats, top accounts, renovations / updates).
  • Sustain a strong prospecting culture through weekly review of the sales funnel.
  • Maintain frequent and proactive in-house solicitation and coordinate operational implementation with all departments.
  • Set up site inspections for all assigned segments and follow through.
  • Attend relevant trade shows; participate in industry meetings, seminars, and association functions to maintain visibility and achieve sales and revenue goals.
  • Perform general office duties and assist other personnel as required.
  • Maintain accurate forecasting and recap information.

2) Executive Meetings & Small Groups Sales, Planning & Delivery

  • Serve as the single point of contact for group sales and event planning.
  • Achieve sales and catering sales goals (goals may be revised based on business needs).
  • Build and maintain positive, professional client relationships through effective communication and action.
  • Anticipate client needs throughout the planning and event-delivery phases.
  • Pre-check all functions prior to client arrival; ensure event details align with client requirements and hotel standards; meet with appropriate staff to address deficiencies.
  • Communicate policies / procedures to clients via phone, email, and in person.
  • Respond to all executive-meeting sales inquiries within established timelines.
  • Gather all necessary event information accurately and on time to support flawless execution.
  • Produce and distribute timely, accurate communication to all departments, including : Food & Beverage requirements Rooming lists Transportation needs Meeting room set-ups, set-by times, and refresh times Audio-visual requirements Recreational needs Billing information Any additional requirements
  • Maintain organized, current digital and physical client files.
  • Review distribution of in-house reports (Weekly Distribution, Daily Event Sheet, Daily Change Log) to ensure consistency and completeness.
  • Attend weekly Conference Review, Group Rooms, Group Sales, and Conference Services meetings.
  • 3) Other Duties & Responsibilities

  • Identify positive public-relations opportunities and emerging business markets.
  • Motivate and actively contribute to a positive work environment.
  • Establish, measure, monitor, and evaluate processes and policies.
  • Develop direct sales plans for defined markets; leverage resources and evaluate business trends to adjust strategies.
  • Attend department and property meetings.
  • Perform other duties as assigned.
  • Qualifications What You Bring (Qualifications & Skills)

    Proven experience in hotel sales with emphasis on corporate / local negotiated business transient and small-group meetings. Demonstrated success with prospecting, comp-set / market analysis, STR / STAR insights, and RFP management (Hilton Worldwide RFPs). Strong rate-negotiation and business-development skills; ability to build and grow key accounts. Excellent communication, presentation, and client-relationship skills. Impeccable organization and follow-through; accurate forecasting and documentation habits. Collaborator who works effectively with Revenue Management, Catering / Events, Front Office, and Operations. Willingness to travel locally for sales calls, site inspections, trade shows, and client entertainment as needed. Schedule & Work Environment Full-time, exempt; business needs may require occasional evenings / weekends (events, trade shows, client entertainment). On-property role in Gainesville, FL, with regular external client appointments and site visits.

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