Customer Service Associate

Job Description

Job Description

Mitchell Stores is a high-end luxury brand retail store for men's and women's designer and contemporary clothing with 8 locations across the US. We are known for providing impeccable customer service.

We are currently seeking an experienced Customer Service Associate to join our amazing Mitchells Westport Team.

Our Customer Service Associates are experts in delivering first class service to our clients, while creating a luxury experience. We value people who are energetic, confident, and optimistic and who are always willing to help and engage with the customer. We are looking for individuals that live Our Values of making people feel great, thinking customers first, acting with integrity, mutual respect and trust, treating everyone like family and working as a team. As a company, we are always striving to do better. We are a data driven organization that champions teamwork. There is a focus on culture in our company to make sure everyone is heard, empowered and can reach their full potential.

Responsibilities include but are not limited to the following :

• Engage with clients / customers to provide them with the best possible luxury shopping experience
• Ring customer / client sales
• Accurately process all transactions in AS400, MPIX and FARFETCH
• Support Sales Associates
• Assist with pulling internet orders and transfers
• Answer phones and direct calls to appropriate associates
• Gift wrapping
• Opening / Closing Front desk

Qualifications :

Mitchell stores offers a competitive salary and generous benefits package.

Mitchell stores is an Equal Opportunity Employer (EOE)