Food Service Worker

Food Service Worker G0523

Processes room service orders in an accurate and professional manner. Processes guest trays within same delivery standard and follows accurate gift card / charge handling procedures.

Interacts with patients and family members by taking orders via phone and inputting menu selections into the computer.

Communicates and collaborates with patients, families, dietitians, Nursing and management regarding dietary needs / activities. Promotes positive customer service relations between Nutrition Services and Nursing units, patients, families, and all other people they encounter.

Processes paperwork from printer, fax machine and POS system efficiently and accurately. Completes all paperwork daily, including tallies, floor stock sheets and late items.

Assists with delivery and pick-up of trays from patients. Delivers snacks, and floor stock as appropriate.

Rotates floor stock in pantries and refrigerators appropriately. Keeps pantries organized and at established par levels.

Maintains knowledge of profession, safe food handling and sanitation.

Communicates with staff, patients, management and other customers regarding food purchases / quality and equipment.

Operates cash register system for transactions and information into the register system.

Receives payment by cash, credit / debit card, voucher, ID badge or gift card. Maintains cash drawer within established $5.00 accuracy policy.

Sorts, counts and wraps currency and coins.

Establishes or identifies prices of goods. Issues receipts, refunds, credits or change due to customers. Cleans, sanitizes, organizes, stocks and removes trash.

Operates, breaks down, assembles, cleans and refills beverage units.

Follows sanitation and safety guidelines as determined by departmental policies and procedures, and food safety regulations.

Assists customers with questions, finding items or functions they might need help with.

Maintains clean and orderly checkout areas.

Resolving customer complaints.

Communicates with cooks, supervisor and other staff regarding food quality, product availability and equipment.

Assembles trays and / or serves food according to serving portion / guidelines and ensures that the quality of food meets or exceeds.

Reads production tally and organizes workload to have food items prepared by the specified deadlines in sufficient quantity.

Utilizes resources to reduce or eliminate waste.

Maintains equipment and work area by cleaning, organizing and sanitizing throughout the shift using proper cleaning and sanitizing methods.

Responsible for overall food quality as measured by Customer and Patient Satisfaction scores.

Monitors and documents food / warmer / refrigerator temperatures. Sets up, maintains and breaks down work area within established timeframes.

Gathers, washes and puts away dry dishes.

Maintains accurate records of patient diet orders.