Talent.com
Customer Service

Customer Service

Axios Professional RecruitmentGrand Rapids, MI, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Personal Insurance Customer Service Agent

Location : Grand Rapids, MI

Company : Independent Insurance Agency (Partnered with Axios Professional Recruitment)

Axios Professional Recruitment is proud to partner with a respected independent insurance agency in Grand Rapids that is actively seeking a Personal Insurance Customer Service Agent . This is a great opportunity for someone who is detail-oriented, service-minded, and passionate about helping people navigate their insurance needs.

Benefits :

  • Competitive annual salary
  • Medical, dental, and vision insurance
  • Retirement savings account
  • Paid time off and paid holidays
  • Friendly, fast-paced work environment

Key Responsibilities :

  • Provide responsive, accurate, and friendly service to clients regarding their personal insurance policies
  • Assist clients with policy changes, coverage questions, billing inquiries, and claims support
  • Serve as a liaison between clients and insurance carriers such as Safeco, Progressive, American Modern, Aegis, National General, and PURE
  • Maintain accurate and up-to-date customer records in accordance with HIPAA and agency standards
  • Identify opportunities to enhance coverage or improve client satisfaction through proactive service
  • Collaborate with team members to ensure a seamless customer experience

    • Qualifications :

  • 2+ years of experience in personal insurance customer service
  • Strong interpersonal and communication skills, both written and verbal
  • Excellent organizational and problem-solving abilities
  • Demonstrated commitment to customer satisfaction and relationship building
  • Comfortable using modern technology and insurance management systems
  • Able to manage multiple tasks efficiently and independently

    • About Axios Professional Recruitment :

    Axios is West Michigan’s largest employee-owned staffing and recruiting firm. Since 1988, we've connected more than 300,000 professionals with top employers who care about long-term success. Our mission is to help people find meaningful, lasting careers — not just jobs.

    serp_jobs.job_alerts.create_a_job

    Customer Service • Grand Rapids, MI, US