Trust and Safety Specialist

A company is looking for a Trust and Safety Incident Operations Specialist. Key Responsibilities Independently assess and address trust and safety concerns via phone and email, focusing on user assistance and risk mitigation Identify issues and trends while maintaining knowledge of the platform to assist customers effectively Oversee the payment and distribution of the guarantee, ensuring timely completion of tasks aligned with departmental goals Required Qualifications Experience in advanced Customer Support, case management, or skilled mediation is required Trust and Safety or incident response experience is a bonus Exceptional problem-solving and strategic thinking skills Strong collaboration skills and a self-motivated, resilient attitude Ability to adapt to shifting priorities and demonstrate ownership