Order Processing Specialist

Order Processing Specialist

We are seeking a customer-focused Order Processing Specialist to provide exceptional service to clients by ensuring their needs are met promptly and efficiently. This role requires excellent communication skills, a strong attention to detail, and the ability to work collaboratively with various departments.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Utilize ERP System to process orders, returns, and exchanges accurately and efficiently.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with the sales, production, and shipping departments to ensure timely delivery of products.
• Resolve customer complaints and issues in a professional and courteous manner.
• Provide product information and support to customers.
• Assist in the development and implementation of customer service policies and procedures.
• Participate in training programs to stay updated on product knowledge and company offerings.
• Serve as the primary point of contact for assigned customer accounts, managing all communications and support needs.
• Coordinate and communicate changes to orders or delivery timelines with both customers and internal teams.
• Interpret and relay customer-specific requirements across departments.
• Enter and manage customer sales orders in the ERP system with a focus on accuracy and timeliness.
• Monitor and resolve daily EDI order issues; maintain and update customer portals as needed.
• Collaborate with production scheduling to align delivery timelines with manufacturing priorities.
• Track finished goods inventory and recommend adjustments to meet customer demand.
• Report on key performance indicators such as on-time delivery, backlog status, and service trends.
• Support product launches, including setup of new items, shipping locations, and routing requirements.
• Contribute to the development of order processing procedures and contingency plans.
• Identify service gaps and propose solutions to support continuous improvement initiatives.

Essential Skills

Additional Skills & Qualifications

Pay and Benefits

The pay range for this position is $55000.00 - $70000.00 / yr.

Comprehensive Benefits Package : Employees receive a range of benefits including health insurance, dental and vision coverage, and retirement plans.

Workplace Type

This is a fully onsite position in Saline,MI.

Application Deadline

This position is anticipated to close on Sep 1, 2025.