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Chief Commercial Officer
Chief Commercial OfficerHarper James • Miami, FL, US
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Chief Commercial Officer

Chief Commercial Officer

Harper James • Miami, FL, US
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Chief Commercial Officer

Location : Flexible (Regular travel to Birmingham and Sheffield) Package : Competitive salary commensurate with the role, plus equity

About Harper James

Harper James is a full-service commercial law firm built to serve the UK's most ambitious SMEs. Since launching in 2014, we've grown to a 140+ strong team and have supported over 6,500 clients nationwide.

Our unique subscription-based model redefines how businesses access legal advice flexible, transparent, and powered by our proprietary technology platform, Core.

With the backing of Lloyds Development Capital (LDC) , we're entering an exciting new phase of rapid growth :

  • Scaling nationally and investing heavily in innovation
  • Continuing to challenge what a modern law firm can be
  • Working as a no-ego team driven by performance, collaboration and progress.

Role Overview

We're seeking a dynamic and strategic Chief Commercial Officer (CCO) to join our board and lead the next stage of our commercial growth. This is a pivotal leadership role in a high-growth, PE-backed business where sales, account management and marketing sit at the heart of our strategy.

As CCO, you will :

  • Unite and lead sales, account management and marketing into a single, powerful commercial strategy
  • Drive ambitious revenue and EBITDA growth
  • Play a key role in shaping the firm's future with equity on offer for the right candidate.

    • Key Responsibilities

    Commercial Strategy & Leadership

  • Develop and execute an integrated commercial strategy across sales, account management and marketing
  • Align plans with company growth objectives and continuously refine them to maximise revenue and profitability
  • Drive innovation through creative and data-led approaches

    • Performance Management

  • Define and own KPIs for all commercial functions
  • Implement scalable processes and automation to systemise delivery
  • Use data to analyse pipeline performance, campaign ROI, conversion rates and customer feedback

    • Continuous Improvement & Growth Initiatives

  • Monitor market trends and emerging opportunities
  • Experiment with new channels, approaches and structures
  • Challenge and evolve commercial processes to ensure they're fit for the future

    • Strategic Planning & Recurring Revenue

  • Build multi-year revenue and market expansion plans
  • Strengthen and grow our subscription and recurring revenue models
  • Influence product and service development to achieve long-term goals

    • Executive Collaboration

  • Act as a key member of the Board and executive team
  • Partner with the CEO and C-suite colleagues on overall company direction
  • Provide commercial insight and report on performance at board level

    • Qualifications & Experience

    Proven Commercial Leader

  • 10+ years in senior commercial roles (e.g. CCO, CRO, Sales or Marketing Director)
  • Strong track record of driving revenue growth and profitability in scaling businesses

    • Sales & Account Management Expertise

  • Deep understanding of outbound and inbound sales engines
  • Experience of leading on the development of pro-active account management strategies that build revenue and reduce churn
  • Experience building and scaling sales teams, implementing dashboards, and driving performance cultures

    • Marketing & Brand Strategy Acumen

  • Ability to set and oversee a marketing vision that balances brand building with performance and growth objectives at scale
  • Experience providing strategic oversight of paid digital channels, SEO, and AI / LLM optimisation to drive high-quality lead generation

    • Data-Driven & KPI-Focused

  • Target-driven approach, using metrics and insights to shape strategy
  • Skilled in defining, tracking and acting on commercial KPIs

    • Leadership & Communication

  • Inspiring and clear communicator with the ability to influence at all levels
  • Confident presenting to boards, investors and clients

    • Board-Level Experience

  • Experience operating at board or executive level
  • Strong understanding of governance, strategy and investor relations
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