Customer Acquisition Specialist

Customer Acquisition Specialist

The Sales Representatives in Customer Acquisition are responsible for communicating the benefits and advantages of our client's products and services through value-based customer engagements. Responsibilities will largely be in closing deals with potential clients but may include lead development and upselling.

A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a / an Customer Acquisition Specialist position at Concentrix is just the right place for you! As a / an Customer Acquisition Specialist, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE As a / an Customer Acquisition Specialist, you will :

• Monitor a sales queue to achieve a revenue-based quota by effectively selling and upselling clients' products / services.
• Manage a high volume of customer engagements via chat, phone, and email with a focus on meeting customer needs.
• Provide accurate weekly, monthly, and quarterly sales forecasts.
• Maintain a mastery of product knowledge and technical understanding of services to assess customer requirements.
• Assist customers in resolving concerns / roadblocks that may prohibit product satisfaction or usage.
• Maintain customers and prospects within our Customer Relationship Management system (CRM) to ensure all relevant data is captured and kept up to date.
• Find opportunities to upsell our client's product and always deliver expert customer experiences.
• Deliver expert customer experienceswith a smile.

YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Acquisition Specialist role include :

WHAT'S IN IT FOR YOU One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with :