IT Support - Help Desk Analyst

Job Description

We are conducting a confidential search for an experienced IT Helpdesk Analyst to provide end-user support and maintain secure technology operations in a dynamic, global environment. The ideal candidate will have hands-on experience with troubleshooting, system administration, and IT security best practices.

Key Responsibilities :

• Respond to IT support tickets and provide solutions for hardware, software, and connectivity issues.
• Administer and secure office infrastructure, networks, and collaboration tools.
• Support daily IT operations across multiple office locations, including global entities.
• Implement technology projects as directed by IT leadership to align with organizational goals.
• Provide technical training and support to staff on operating systems, tools, and security practices.
• Manage onboarding / offboarding, including account setup, passwords, and system access.
• Maintain inventory of IT assets, equipment, and licenses.
• Perform troubleshooting, repairs, and upgrades on workstations, servers, and network devices.
• Support and maintain ticketing systems, cloud-based directory services, and computer imaging for Windows / macOS.
• Monitor and deploy system updates, patches, and security enhancements.
• Ensure all systems and user activity remain compliant with organizational and regulatory requirements.

Qualifications :

Compensation & Benefits :