Volunteer Manager - Product Program

Job Description

Job Description

We are Girl Scouts of Orange County! We are nearly 15,000 girls and 9,000 volunteers and adult members who believe in the power of every girl to change the world. We are champions of girl ambition, fueled by our unstoppable drive to provide every girl, regardless of age, background, or ability, the life-changing benefits Girl Scouts provides her to dream big and do bigger. Girls need the connectivity and sisterhood that Girl Scouts provides for self-expression, discovery, community, and inclusion – now more than ever. And with programs in every OC zip code, we offer every girl fun and inspiring experiences to practice a lifetime of leadership, adventure, and success. Girl Scouts - building girls of courage, confidence, and character, who make the world a better place.

Position Summary

The Volunteer Manager – Product Program serves as the main staff support for volunteers at the Council, service unit, and troop levels throughout all phases of the Girl Scouts of Orange County's Cookie Program. This role is key to program success, building strong relationships and providing consistent training, guidance, and support from presale through post-sale wrap-up. The Volunteer Manager leads a network of Service Unit Cookie Managers and a committee of cookie-focused volunteers, acting as the primary liaison between volunteer leadership and Council staff. In partnership with the Product Program Director, this position also helps plan and execute the annual Cookie Kickoff event, ensuring alignment with Council goals. The Volunteer Manager oversees the full volunteer life cycle-including onboarding, recognition, and conflict resolution-to foster a positive, productive environment for volunteers, staff, and girls.

Essential Responsibilities / Activities :

• Serve as the primary point of contact for all Product Program volunteers at the service unit and troop levels. Provide timely guidance, clear communication, and responsive support to ensure successful participation throughout all phases of the program. 25%
• In collaboration with Volunteer Experience, oversee the full lifecycle of cookie-related volunteer roles, including role placement, onboarding, training, recognition, and retention efforts. Address and resolve conflicts as they arise in a constructive and supportive manner. 25%
• Manage and facilitate a committee of volunteer leaders who oversee specialized areas of the cookie program. Foster collaboration and ensure committee work aligns with council goals and timelines. 15%
• In collaboration with the Learning and Development team, develop, coordinate, and deliver training sessions, tools, and resources to prepare volunteers for key milestones, including initial orders, presales, booth sales, and post-sale activities. 15%
• In partnership with the Product Director, coordinate the planning and implementation of the annual Cookie Kickoff event. Ensure the event is engaging, informative, and reinforces the mission and energy of the program. 5%
• Act as a liaison between volunteer leadership and Council departments. Partner with cross-functional teams such as Volunteer Support, Membership, Customer Care, and MarCom to ensure clear, unified messaging and coordinated support. 5%
• Track volunteer feedback and program performance to identify strengths, challenges, and areas for improvement. Contribute to the development of new strategies and enhancements that elevate volunteer experience and program outcomes. 5%
• Assists with a variety of special projects and provides flexible operational support as needed to meet evolving team and organizational priorities. 5%

Qualifications :

GSOC is proud to be an equal opportunity employer. GSOC is committed to a process of diversity, equity and inclusion.