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Service Department Clerk

Service Department Clerk

RGV Tire ProsMcAllen, TX, US
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Job Description

Job Description

Benefits :

  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
  • Training & development

Experience in creating repair orders for customers and communication with the service department.

Responsibilities

  • Promptly meets and greets customers
  • Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
  • Obtains customer approval for service before delivering order to service personnel
  • Reviews completed repairs or services performed with customers and collects payment
  • Maintains cleanliness of showroom and re-stocks display as needed
  • Performs daily cash / sales procedures at close of business day
  • Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations
  • Desired Qualifications

  • High School graduate or comparable vocational training
  • Knowledge of computerized sales and marketing software
  • Knowledge of auto / truck tire, lubrication and maintenance issues
  • Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions
  • Preferred Experience :
  • 2+ years experience in a retail environment, preferably auto / truck tire, lubrication and maintenance

    3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment.

    Experience as a vehicle mechanic or lubrication technician

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    Service Clerk • McAllen, TX, US