Strategic Account Manager

Strategic Account Manager

The Company You'll Join : Veris Insights is a recruiting intelligence and analytics firm dedicated to helping University Recruiting and Talent Acquisition leaders attract, engage, and recruit top talent. We partner with 200+ Fortune 1000 companies, combining candidate insights, employer benchmarking, and real-time market pulses to deliver research, tools, dashboards, and advisory services that solve their hardest recruiting challengesacross DEI, events, employer branding, and more. The consistent quality of the membership group is that all are invested in creating exceptional talent acquisition programs. It is our aspiration to be nothing less than the single, unequivocal best partner to every one of these leaders in that pursuit.

The Team You'll Join : Our Partnerships Team is responsible for expanding and deepening client relationships through a service-first, consultative approach. We act as strategic partners to senior Talent Acquisition leaders, helping them maximize the value of their Veris Insights partnership and uncover new ways we can support their goals.

The team is known for being collaborative, agile, and all-in, constantly working across research, growth, and client success teams to deliver exceptional outcomes and long-term client impact.

The Role : As a Strategic Account Manager, you'll own and build trusted relationships with senior recruiting leaders at Fortune 1000 companies. You'll serve as a strategic partner to a portfolio of 80100 client accounts, driving renewals, growth, and overall satisfaction through thoughtful engagement, commercial acumen, and exceptional service.

You'll lead renewal and pricing conversations, identify expansion opportunities, and work closely with internal teams to ensure every client sees meaningful, sustained value from their partnership with Veris Insights. This role is best suited for someone who loves building relationships, problem-solving, and operating in a fast-paced environment with plenty of autonomy.

The Character :

An All-In Approach. You're energized by the opportunity that comes with being part of a growing team. You embrace ownership and trust from day one, are known as a reliable teammate, and see ambiguity as an opportunity to learn and lead.

Executive Presence. You bring credibility and confidence to interactions with senior leaders, earning their respect and trust. You show up as an intellectual equal, creating space for impactful, high-level conversations from the very first interaction.

Relationship-Focused Commercial Mindset. You have a natural ability and desire to create and foster relationships. You'll be responsible for a large number of client accounts, with the goal of deepening and expanding each partnership.

Integrative Intelligence. You connect insights, spot patterns, and distill complex information into clear, actionable guidance.

Detail Oriented. You have excellent organizational skills and a proven track record of staying on top of a high volume of tasks with precision.

Key Responsibilities : Client Relationship Management

Serve as a strategic partner to your portfolio of clients, providing insight and guidance that helps them reach their goals.

Spend about 1015 hours each week in client-facing conversations and around 10 hours collaborating internally with colleagues.

Regularly partner cross-functionally with the Growth, Research, and Client Success teams to deliver a seamless and high-impact client experience.

Proactively share best practices and identify opportunities to deepen engagement.

Key Responsibilities : Revenue & Commercial Strategy

Lead renewal discussions from end to end, including pricing, negotiation, and contracting.

Identify and facilitate opportunities for account expansion and multi-year renewals.

Maintain accurate forecasts and develop creative plans to retain at-risk accounts.

Travel occasionally (~25%) for in-person client meetings and team offsites.

Key Responsibilities : Operations & Reporting

Maintain accurate data across Salesforce, Planhat, and related tools.

Monitor client engagement and proactively flag accounts that need attention.

Collaborate with leadership to refine internal processes and strengthen overall strategy.

The Requirements :

35 years of experience in account management, consulting, customer success, or a related field

Strong communication skills, with experience engaging executive-level clients

Track record of managing multiple accounts and achieving commercial goals

Comfort working both independently and collaboratively

Willingness to travel up to 25% (for client meetings and team gatherings in DC)

Authorized to work in the U.S. without current or future visa sponsorship

The Nice-to-Haves :

Experience managing a large client portfolio

Experience leading renewals or upsells

Familiarity with Talent Acquisition, Early Career Recruiting, or HR

The Compensation & Benefits :

Base Salary : $80,000$92,500

Bonus : Quarterly variable commission based on performance

Location : Remote-first within the U.S., with periodic travel to our DC office for offsites and planning sessions

Time Off : Unlimited PTO plus monthly mental health days

Health & Wellness : Medical, dental, and vision coverage, plus a $1,000 annual wellness stipend

Retirement : 401(k) with up to 4% employer match

Family Support : Paid parental leave