OCC QA Performance Reliability Auditor

Job Description

Job Description

Job Title : Operations Control Center Quality Assurance Performance Reliability Auditor

Department : Operations Control Center Quality Assurance

Reports To : Operations Control Center Quality Assurance PRA Supervisor

SUMMARY

The OCC Quality Assurance Performance Reliability Auditor will report to the OCCQA PRA Supervisor. The OCCQA Performance Reliability Auditor will be responsible for maintaining the accuracy and integrity of all Trip Report / Delay data as entered into our Electronic Trip Reports and the MISA Flight Data Maintenance Delay screen.

The OCCQA Performance Reliability Auditor has the following essential functions and responsibilities :

• Conducts daily audits of our Electronic Trip Reports and populates the MISA Flight Data Maintenance Delay Screen in accordance with all relevant Company policies, procedures and regulatory requirements.
• Ensures accountability, correctness, and completeness of all relevant data in our Electronic Trip Reports and the MISA Flight Data Maintenance Delay screen.
• Identifies, anticipates, and takes corrective actions in order to maintain the accuracy and integrity of data in our Electronic Trip Reports and the MISA Flight Data Maintenance Delay screen. This may include but not be limited to initiating corrections with relevant Team Members.
• Coordinates with other OCC / Company departments as required, ensuring accuracy of our Trip Reports and MISA Delay screen data.
• Assists with the preparation of comprehensive Performance Reliability reports.
• Recommends changes to processes and procedures to enhance and facilitate continuous improvement.
• Monitors and tracks repeat findings to effectively identify negative trends (Performance Reliability as well as IT program performance).
• Performs other duties as assigned by the QAM.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

LANGUAGE SKILLS

Demonstrate through the interview process the capability to speak, read and write the English language. This will ensure adequate communications with other areas relevant to safety, security, and operational control.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to convert between different units of measure.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk and / or listen. The employee is frequently required to use a computer terminal, telephone and 10-key calculator. The employee is required to stand, walk, and climb / descend stairs.