Assistant Property Manager
Founded in 1975, the East Bay Asian Local Development Corporation (EBALDC) is a pioneering social enterprise with deep roots in the Asian and Pacific Islander communities of the East Bay. We serve diverse populations by creating healthy, safe, and vibrant neighborhoods through community-centered development.
EBALDC is seeking (1) regular full time Assistant Property Manager, bilingual in Cantonese, in Oakland, CA Sites : Madison Park.
Summary
The Assistant Property Manager assists the Property Manager in ensuring the physical, fiscal and social soundness of a property, operating the property in accordance with appropriate lender, tax credit, US Department of Housing & Urban Development (HUD), state or local governmental entities requirements and EBALDC's internal guidelines. The duties of the Assistant Property Manager is identical to the Property Manager and assumes the latter's responsibilities in his / her absence or as directed by his / her Property Supervisor or Director of Associate Director / Property Management.
Key Duties and Responsibilities
Renting Activities :
- Responds to inquiries from applicants
- Shows vacant units to prospective tenants
- Maintains a waiting list, markets units, and screens applicants for vacancies according to appropriate guidelines
- Verifies all income, assets, household characteristics, and circumstances that affect eligibility
- Complies with regulations regarding income certifications and other documentation
- Prepares and processes leases, security deposit agreements, unit inspections, and forms for incoming residents
- Ascertains basic resident information to solve routine problems or determine a course of action in case of emergency
- Conducts pre-occupancy orientation for new residents
- Completes move-in and move-out procedures
- Processes evictions with assistance from Property Manager
Rent Collection :
Collects security deposits and rents when dueIssues receipts for monies collectedCollects late rents and late rent chargesIssues approved rent increases annuallyInputs all transactions in YardiNegotiates payment schedules for overdue rent with prior approval of the Property Manager and Property SupervisorServes three-day notices when necessaryProperty Maintenance & Security :
Ensures the property is maintained and repaired according to standards which, in EBALDC's business judgment, are to the long-term benefit of the propertyPurchases supplies, equipment and services as are necessary for operations, maintenance and repairsProcesses and prioritizes maintenance request orders, including basic maintenance tasks to be completed by on-site staff and maintenance problems beyond their capabilitiesArranges for inspections and repairs of all vacant unitsMaintains preventive maintenance schedules for the equipment and the buildingMaintains information about basic structural data, including the location of fire equipment, water main, sprinkler shutoff valve, gas main, fuse box or circuit breaker, and heat controlsPerforms a daily inspection of the property, both on the interior and the exterior, to inspect for age and any problems in maintenance, security, or safetyPerforms annual inspections of each unit for needed repairsPerforms building inspections to ensure that the common areas are properly utilized, orderly, and secureMaintains a sanitary and pest-free living environmentAdministration :
Maintains regular office hours and assumes primary responsibility for tenant-management relationsEnforces lease agreements and house rulesProvides emergency on-call coverageAssists residents to develop an awareness of available community services for counseling, education, recreation and health servicesAssists Property Manager in developing specifications and obtaining bids from vendors / contractors to ensure quality work at reasonable costsMonitors and supervises contracted services and vendorsAssists Property Manager in determining and administering capital improvements and replacement programAssists Property Manager in preparing and monitoring annual operating budgetsRecordkeeping & Reporting :
Maintains a record of financial transactions with tenants in YardiMaintains adequate accounting records, including records for rents and miscellaneous income, records for expenses, and petty cashAssists the Property Manager in preparing a weekly written report provided to the Property Supervisor summarizing the building operations of the prior week, which should consist of the following : a summary of the week's move-ins, move-outs, rents past due, and actions taken; copies of any incident reports written or correspondence to residents; and other items as neededAssists the Property Manager with preparing a monthly building report which should include aged delinquency, vacancy, and other pertinent informationAssists in preparing all non-financial lenders reports with assistance from Property ManagerOther Duties :
Provides immediate emergency services for the welfare and safety of the tenantsMeets with tenants for organizational, functional, informational, and relational purposesEscorts authorized inspection personnel and visitors through the building when necessaryPerforms other appropriate duties as assignedIs available to tenants during EBALDC business hoursIs available for the reception of repair persons and authorized inspection personnelRelates to tenants' needs and communicates support services (e.g., electrician, plumber, maintenance person)Maintains an office on the premises in a business-like fashionParticipates in department, EBALDC and other staff meetings and activitiesAssists in providing interim Management and Administration coverage for throughout organizational portfolio, as needed and directed when projects arise.Required Knowledge, Skills & Abilities
High School Diploma and / or General Education DegreeSound judgmentAbility to work with a wide variety of personalities and deal with them in an effective mannerBasic bookkeeping knowledgeComputer literate in Microsoft Word and ExcelSkills in problem solving with staff and residentsGood written and verbal communication skillsAbility to interact with a wide variety of people - personnel, residents, local agencies, contractors and ownerAbility to take initiative and think independentlyTwo or more years of Property Management experience, especially in tax credit or other subsidized housingExperience certifying tenant incomes to meet Section 8 and HUD regulationsKnowledge of low income housing tax credit regulationsBackground related to tenant population of building complex (i.e., handicapped, elderly, homeless) preferredBilingual in Chinese / Spanish (ability to read, speak and write) is preferredExperience with Yardi, preferredMaintains congenial relationships with all residents, is understanding of and sensitive to cultural background, economic status, those with special needs, and adheres to Equal Employment and Equal Housing Opportunity requirementsExercises common sense, good judgement, consistency and self-control in day-to-day contact with residents and in other business-related mattersDemonstrates company loyalty and integrity in all financial matters, in reports to supervisors and other management personnel, in relationships with residents and co-workersPhysical Demands
Approximately 40% of the job is done sitting, 30% standing and 30% walkingFrequently walks, stoops, bends, squats (to retrieve files or pick up debris); climbs stairs, walks on uneven ground, lifts items less than 15 pounds, and reaches at, below, or above shoulder levelFrequent face-to-face interactions with residents / staff / visitors and must speak clearly and articulate with extreme accuracy to give directions, talk on the phone, etc.Occasionally may lift items