Customer Service Representative

Customer Service Representative - $18 / hr | Onsite | Irving, TX

• Location : 845 Regent Blvd, Irving, TX 75063 ?? Pay Rate : $18.00 / hour ?? Schedule : Monday-Friday, 10 : 30 AM - 7 : 00 PM ?? Training Schedule : Monday-Friday, 9 : 00 AM - 6 : 00 PM ?? Work Type : Onsite

About CoverMyMeds Pharmacy

CoverMyMeds Pharmacy is part of a healthcare network committed to better health outcomes. We support community-based care through innovative technology, specialty drug distribution, and practice management services. Every team member plays a vital role in improving lives and advancing healthcare.

Position Overview

We're seeking a Customer Service Representative to join our Irving, TX team. This role is essential in coordinating specialty medication shipments and providing top-tier service to patients and healthcare providers.

Key Responsibilities

Answer inbound calls and provide accurate, compassionate support

Make outbound calls to gather prescription coordination details

Schedule and confirm medication deliveries

Maintain complete and compliant patient records (HIPAA)

Collaborate with internal teams to ensure smooth service

Demonstrate initiative and problem-solving skills

Perform other duties as needed

Qualifications

High school diploma or equivalent

1-3 years of customer service or call center experience preferred

Strong phone communication and customer-first mindset

Minimum typing speed of 35 WPM (mandatory)

Familiarity with HIPAA regulations

Ability to lift / carry up to 50 lbs

Screening Questions

Can you type at least 35 words per minute?

Do you have reliable transportation to be onsite Monday-Friday?

Have you worked in a fast-paced contact center environment?

Additional Info

Potential to convert to full-time employee

No monthly healthcare sanctions re-screening required

Apply today to join a team that's shaping the future of healthcare

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.