Branch Technology Product Manager, Vice President

Product Manager, Branch Workplace Technology Strategy Team

You enjoy shaping the future of banking technology and driving value for customers. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in the Branch Workplace Technology (BWT) Strategy team, you will focus on driving stable, modern and innovative technology solutions that are accessible and easier to use for our customers and employees. Utilizing your deep understanding of retail technologies, you guide the successful implementation of technologies and ensure top-tier customer and branch employee experiences. With a strong commitment to scalability, resiliency, and stability, you will collaborate closely with cross-functional teams to deliver high-quality technology offerings that exceed customer expectations. In this role, you will lead the technology and hardware strategy within Consumer Bank, ensuring that we're identifying the right future technologies for our branches, clearing blockers, and communicating the impact of our work.

Job responsibilities

• Develops a hardware strategy and vision that delivers value to our branch employees and customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Create and manage repository to organize existing assets, vendor relationships, contractual agreements, and technology enablement strategies and timelines
• Drive a disciplined process to review technology requests and needs, focusing on tech refreshes, ongoing initiatives, and long-term innovation
• Conduct periodic reviews of the Book of Work (BOW) with stakeholders, tracking risks and issues
• Establish listening posts across channels to inform prioritization of the BWT team's Book of Work
• Review current metrics and inventories for accuracy, producing a scorecard of vendor performance
• Collaborate with stakeholders, sourcing, finance, and GTI leads to evaluate opportunities for operational and financial efficiencies in vendor costs

Required qualifications, capabilities, and skills

Preferred qualifications, capabilities, and skills