Technician

FiOptixPhoenix, AZ, US

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Job Description

Job Title : Technician

D ivision : FiOptix Inc

FSLA Status : Non-Exempt

Reports To : Operations Manager

Job Summary : This position is responsible for the installation or replacement of cable / fiber TV, and digital video / TV, internet, voice, and security products and services for residential and / or commercial subscribers.

Essential Duties and Responsibilities :

Install, maintain, and repair cable / fiber TV, voice, and internet systems; including internal and external wiring
Test newly installed or relocated cables / fiber according to Company and customer specifications
Troubleshoot issues with the network communication
Repair related cable and fiber poles and towers
Install cable and fiber support structures, including but not limited to cable racks, j-hooks, and innerduct
Collaborate with internal customer service to ensure work orders are handled correctly and timely
Promote a positive relationship between the Company and customer subscribers; escalate matters of concern to local management
Provide education to subscribers on the use of equipment and services
Close out work orders accurately and timely with the proper task and / or billing codes
Adhere to safety protocols set forth by the Company, including the use of personal protective equipment (PPE) as required
Safely operate and maintain Company and customer issued tools, equipment, and vehicles
Perform regular vehicle and tool inspections
Other duties as assigned

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required.

Education : High school diploma, general education degree (G.E.D.), or related trade school education

Experience :

One-year professional cable technician experience

One-year customer service experience

Ability to utilize small hand tools and various power tools

Technical Skills :

Ability to install complex television and internet equipment

Ability to utilize mobile test equipment

Knowledge of CATV / fiber installation quality standards and requirements

Ability to identify, troubleshoot, and resolve customer-initiated service and installation issues

Soft Skills :

Ability to read, comprehend, and carry out instructions

Ability to work independently with minimal supervision

Strong verbal communication and interpersonal skills

Superior customer service focus

Strong time management skills

Physical Requirements :

Must be able to pass pre-employment screening that includes background and drug testing

Must have a valid driver’s license and a driving record that meets Company requirements

Must be in good physical condition with the ability to stoop, crawl, bend at the knees and waist, squat, and lift 80 lbs.

Ability to work outdoors in various weather conditions

Ability to work in confined spaces

Ability to climb and carry a 28-foot ladder and work at heights

Ability to stand for long periods of time on varied surfaces

Ability to work long and unpredictable hours

Disclaimer : All job requirements are subject to possible revision to reflect changes in the position requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

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Technician • Phoenix, AZ, US