Guest Service Representative - Join our fabulous team!Empire Hotels • Valdosta, GA, US
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Guest Service Representative - Join our fabulous team!
Empire Hotels • Valdosta, GA, US
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job_description.job_card.job_descriptionRespond and follow up with guest needs, special requests and complaints, as needed. Process guest invocations of 100% satisfaction guarantee. Smile, acknowledge and greet guests at front desk and other public areas. Be available to work a flexible schedule. Utilize effective written and verbal communication skills to interact with other departments. Assist other employees in various assignments, to include operating the courtesy van and assisting with breakfast, laundry or housekeeping duties. Must have open availability to work any shift assigned Weekdays or Weekends Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel. Must be able to operate basic office machines, i.e., copier, fax, printer, electronic key machine, etc. Ability to operate company issued hand-held electronic devices such as tablets as required for business purposes. Must display very good organization and time management skills. Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities. Must have sound judgment and discretional skills and be able to work with little supervision. Must be able to consistently work under pressure and simultaneously prioritize multiple projects. Must be able to work with sensitive and confidential material. Must be able to speak, read, write and understand English. If the hotel has a courtesy shuttle / van : must possess OR be able to obtain a valid, current, and non-probationary driver’s license. Obtain any locally required certifications. Must be able to stand for extended periods, often for a minimum of 2 hours at a time. Must be able to maneuver through all areas of the front office. Must be able to lift up to 20 pounds and carry up to 10 pounds. Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area. Must have the manual dexterity and coordination to operate office equipment, including a 10key adding machine, PC computers, fax machine and photocopier. Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.
Job Description
Job Description
Description : Work Objectives
- Process guest registrations, including the computation and collection of payment.
- Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
- Maintain room status inventory.
- Process guest reservations via telephone using the reservation process.
- Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
- Send and receive telephone calls and facsimiles; sort incoming mail and messages.
- Conduct night audit as assigned.
- Assist with upkeep of cleanliness and organization of lobby and front desk area.
- Restock breakfast bar food, drink and supplies as needed.
- Assist in filing and following up on work order process needs.
- Perform minor repairs and / or replacements of room furniture, fixtures and equipment, to include television sets, light fixtures, etc.
- Perform other duties as assigned.
Guest Satisfaction
Teamwork
Requirements :
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS :
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Guest Service Representative • Valdosta, GA, US
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