Technical Support Engineer

A company is looking for a Technical Support Engineer to join their global Client Experience team.

Key Responsibilities

Provide high-quality Level 2 technical support via email, chat, and video calls

Diagnose and troubleshoot advanced technical issues, especially those involving SSO, APIs, and external integrations

Reproduce client-reported bugs, document reproduction steps, and escalate to engineering when needed

Required Qualifications

3+ years in a SaaS technical support or engineering support role

Experience with APIs, webhooks, FTP file feeds, and SSO authentication troubleshooting

Hands-on use of tools such as HAR files, browser DevTools, Postman, or DataDog

Proven ability to investigate and reproduce bugs using test environments and internal tooling

Professional fluency in English (written and spoken)