US - Staffing - IT - Application Support SpecialistHire Talent • Kent, WA, United States
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US - Staffing - IT - Application Support Specialist
Hire Talent • Kent, WA, United States
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Description : Application Support Specialist
1 year contract
Fully remote. 8 AM - 4 PM EST hours
Max bill rate
years of IT experience
1-3 years of insurance industry experience (preferred)
Experience conducting user access reviews (preferred)
Experience with ticketing systems and knowledge bases (ServiceNow, Jira) required
Proficient with Microsoft Office (Word, Outlook, Excel)
Experience with Guidewire Suite
Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus
Ability to analyze low- to moderate-complexity technical and business problems using knowledge of industry operations, products, processes, data, architecture, vendor integration, and application connectivity
Provide clear, timely, and professional communication to internal customers regarding their tickets
Collaborate with senior team members and other support teams to identify defects and assess user impact
Learn and understand new functionality implemented in monthly releases
Identify opportunities for continuous improvement
Adhere to metric-driven objectives (e.g., time to resolve, number of closures per day)
Participate daily in required team and support group meetings
Application Support Specialist • Kent, WA, United States
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