About Us :
Dental Depot is a thriving dental practice dedicated to providing high-quality care and exceptional patient experiences. We are seeking a dynamic and highly skilled Practice Manager (POM) to join our team. The POM will play a pivotal role in ensuring the smooth day-to-day operations of our office, thereby contributing to our continued growth and success.
Position Overview :
The Practice Manager (POM) will serve as a key liaison between the executive team and office staff. This role is essential to maintaining policy compliance, efficient patient flow, a cohesive team, and overall patient satisfaction. The POM will also be responsible for staff management, ensuring that our practice remains a hub for high-quality dental services. Dental background is required.
Primary Objectives :
- Institute and maintain policy and job description compliance
- Implement effective promotion and marketing strategies to attract new patients
- Utilize statistical management to track key performance indicators
- Ensure a seamless and efficient patient experience
- Foster a positive work environment that promotes teamwork
- Train and motivate staff to excel in their roles
- Prioritize patient satisfaction and referral source relationships
- Accurately represent the doctor and owner
Required Skills :
Background in a dental office settingExcellent verbal and written communication skillsStrong interpersonal and customer service skillsEffective delegation and leadership abilitiesAbility to inspire and motivate team membersCalm and collected under pressureProficiency in dental proceduresExceptional organizational skillsStrong time management and self-motivationProfessional demeanor and self-confidenceAdherence to policies and proceduresAdept at using office technology and computer systemsSupervisory Responsibilities :
Assist with hiring, onboarding, training, and managing office staffPhysical Demands :
Stationary position (50% of the time)Occasional movement to access office equipmentFrequent computer operationEffective communication with patientsHours :
Full-time, minimum 40 hours per week in the officeMetrics :
Monitor key performance indicators (KPIs) including total production, collections, case acceptance rate, new patients, and appointment metricsPrimary Duties :
Serve as a liaison between the owner and staff for routine mattersHandle and report staff or patient issues promptlyEvaluate and improve office systemsCoordinate with marketing and PR for practice expansionCollaborate with leadership to set priorities and budgetsMonitor office profitability and growthEnsure staff members understand their roles and responsibilitiesAssist in hiring and staff managementMaintain personnel files and schedulesConduct staff meetings and reviewsDevelop and implement training programsEnsure staff adherence to policies and job descriptionsEducate patients and staff as neededMaintain smooth and efficient operationsAccurately handle office transactionsKeep staff and owner informed of important dates and eventsCooperate with company leadership on mission, expectations, and goals