Senior Director, Process Improvement Global Operations

The Role :

The Senior Director Process Improvement - Global Operations is a strategic leadership role responsible for driving transformative change across the entire organization. This leader will establish a centralized data-driven methodology for identifying prioritizing and executing initiatives that streamline efficiency reduce operating costs and significantly improve the member experience (CX). Reporting directly to the VP Operations Transformation this role requires a proven change agent who can blend deep expertise in process frameworks (like Lean and Six Sigma) with strong executive partnership and team mentorship.

What youll do :

Strategic Leadership & Program Governance

• Establish the Operational : Design implement and govern a formal Operational Excellence (OpEx) framework policies and standards that are deployed consistently across all core business units.
• Pipeline & Prioritization : Create a standardized system for collecting quantifying the ROI of and prioritizing improvement opportunities ensuring alignment with top-level organizational goals and maximizing cost per unit / employee.
• Cross Functional Partnership : Serve as the trusted advisor to senior leaders and executive leadership presenting clear data-backed strategic roadmaps for process transformation and managing stakeholder expectations across multi-year initiatives.
• Change Management : Lead large-scale organizational change management efforts ensuring the adoption and sustainment of new processes technologies and organizational structures.

Service Engineering & Process Improvement

Project Management

Operational Performance Management

People Leadership & Capability Building

What youll need :

Nice to have :

Required Experience :

Exec

Key Skills

Employee Relations,Employee Evaluation,Management Experience,Profit & Loss,Conflict Management,Operations Management,Project Management,Budgeting,Leadership Experience,Supervising Experience,Leadership management,Financial Planning

Employment Type : Full Time

Experience : years

Vacancy : 1